NOC Technician — Network Operations (6-Month Contract)

Spectraforce Technologies, Inc.; Allen (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a NOC Technician in Allen, TX to maintain network stability and reliability in a fast-paced environment. You will monitor networks, troubleshoot issues, and coordinate with field engineers to ensure SLA adherence.

The role requires 1+ year of IP networking troubleshooting, VPN/BGP/MPLS/SIP experience, and strong documentation skills. This is a 6-month contract with potential for full-time based on performance.

Qualifications

• Strong knowledge of IP networking and protocols.
• Experience with network monitoring tools.
• 1+ year troubleshooting IP connectivity and hardware errors.
• Proficiency in VPN, BGP, MPLS, SIP.
• Ability to interpret network diagrams (Visio).
• Strong analytical and documentation skills.
• Ability to perform under pressure and respond quickly.

Responsibilities

• Monitor and maintain computer networks and systems.
• Ensure stability of telecommunications infrastructure.
• Respond to network alerts and troubleshoot issues.
• Perform regular network performance checks.
• Coordinate with field technicians and engineers.
• Maintain records of outages and quality control.
• Execute incident response for remote/cloud operations.
• Manage ServiceNow Incident, Change, and Problem Management.
• Conduct remote network surveillance and event response.
• Triage and resolve incidents within SLA timelines.
• Collaborate with SMEs for complex troubleshooting.
• Provide customer-facing support via phone, email, and portal.
• Communicate with stakeholders during service-impacting events.
• Manage vendor tickets effectively.

Skills

IP networking

Network monitoring tools

IP connectivity troubleshooting

VPN

BGP

MPLS

SIP

Visio diagrams

Analytical skills

Documentation

Work under pressure

Job description

Spectraforce Technologies, Inc. is seeking a NOC Technician in Allen, TX to maintain network stability and reliability in a fast-paced environment. You will monitor networks, troubleshoot issues, and coordinate with field engineers to ensure SLA adherence.

The role requires 1+ year of IP networking troubleshooting, VPN/BGP/MPLS/SIP experience, and strong documentation skills. This is a 6-month contract with potential for full-time based on performance.