NOC Technician

NextGen | GTA: A Kelly Telecom Company; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company in Houston is seeking a Tier 2 NOC engineer to escalate and resolve complex network incidents. You will own problem ownership, work across TCP/IP, BGP/OSPF, and WAN/LAN environments, and interact with enterprise customers in real time.

You will gain hands-on experience with Cisco/Juniper hardware and monitoring tools while collaborating with senior engineers to ensure uptime and service quality in a high-visibility setting.

Qualifications

• 2–5 years in a NOC or technical support environment.
• Strong hands-on networking experience including TCP/IP, LAN/WAN, VLANs.
• Experience with routing protocols (BGP, OSPF).
• Troubleshooting voice, data/IP, transport and email systems.
• Familiarity with Cisco, Juniper, Ciena, Adtran and Fortinet hardware.
• Experience with ServiceNow, Netcool or similar ticketing/monitoring tools.
• Strong written and verbal communication.

Responsibilities

• Troubleshoot complex network incidents, identify root causes, and drive resolutions.
• Monitor networks and maintain service health across enterprise environments.
• Coordinate with vendors, field teams, and on-call rotations.
• Document incidents and communications with customers.
• Assist in disaster recovery and contingency procedures.

Skills

NOC experience

TCP/IP

BGP

OSPF

LAN/WAN

VLANs

Troubleshooting

Analytical thinking

Communication

On-call readiness

Tools

ServiceNow

Netcool

Zabbix

Wireshark

Job description

Join a growing telecom company based in Houston that delivers advanced voice, data, and network infrastructure solutions across enterprise environments. This opportunity is focused on supporting complex network operations within a 24/7 Network Operations Center (NOC), working across technologies like TCP/IP, BGP, OSPF, MPLS, DWDM, and enterprise-grade hardware from Cisco, Juniper, and Fortinet.

This isn’t just a ticket-queue NOC role. You’ll be stepping in as a true Tier 2 escalation point, solving real network problems that impact customers in real time. If you’re someone who enjoys digging into complex issues, owning resolutions, and being the person others rely on when things get tough, this is your lane. You’ll gain exposure to a wide range of technologies, work alongside experienced engineers, and build deep, hands-on expertise in a high-visibility environment that directly impacts customer experience and uptime.

Required Skills & Experience

Experience: 2–5 years of experience in a NOC or technical support environment.

Networking: Strong hands-on experience supporting critical infrastructure; advanced knowledge of TCP/IP, LAN/WAN, and VLANs.

Protocols: Experience with routing protocols such as BGP and OSPF.

Systems: Experience troubleshooting voice, data/IP, transport, and email systems.

Hardware: Familiarity with network hardware (Cisco, Juniper, Ciena, Adtran, Fortinet).

Tools: Experience with ticketing and monitoring tools (ServiceNow, Netcool, Zabbix, etc.).

Core Competencies: Strong troubleshooting, analytical, and problem-solving skills paired with excellent written and verbal communication.

Desired Skills & Experience

Certifications: CCNA, CCNP, CompTIA Network+, or JNCIA.

Domain Knowledge: Experience in telecom or service provider environments.

Advanced Tech: Knowledge of MPLS, VPNs, DWDM, and hosted PBX systems.

Operations: Experience coordinating with vendors/field service teams and familiarity with disaster recovery and network operations procedures.

Role Breakdown

70% Network Troubleshooting & Incident Resolution

30% Monitoring, Maintenance & Support

Daily Responsibilities:

25% Monitoring, Documentation & Customer Communication