Network Operations Center Technician

Motion Recruitment; Allen (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading technology company located in Texas is seeking a Network Operations Center Technician I for a 12-month contract with a possibility of full-time employment. In this role, you will be responsible for monitoring and maintaining computer networks, ensuring the stability of telecommunications infrastructure, and responding to issues promptly. Applicants must have strong knowledge in IP networking and protocols, along with 1+ years of troubleshooting experience. A supportive culture with ample growth opportunities awaits you.

Qualifications

• Must pass CJIS prior to start.
• 1+ years of experience troubleshooting IP connectivity and hardware errors.
• Strong knowledge of IP networking and protocols is essential.

Responsibilities

• Monitor and maintain computer networks and systems.
• Ensure stability of telecommunications infrastructure.
• Respond to network alerts and troubleshoot issues.
• Perform regular network performance checks.
• Collaborate with SMEs for complex troubleshooting.

Skills

Strong knowledge of IP networking and protocols

Experience with network monitoring tools

1+ years troubleshooting IP connectivity and hardware errors

Proficiency in VPN, BGP, MPLS, SIP

Ability to interpret network diagrams (e.g., Visio)

Strong analytical and documentation skills

Ability to perform under pressure

Education

Network+ or Cisco CCST/CCNA certifications

ITIL Certification

Tools

ServiceNow

AWS Cloud surveillance

Job description

Overview

A global company that provides technology for public safety and enterprises is actively searching for a Network Operations Center Technician I to join their dynamic team. This is a starting 12-month contract with potential for conversion to full time. This role is 100% onsite Monday, Tuesday, Thursday and Friday’s from 7am-5:30PM CST.

Come be part of a company that has a supportive culture and growth and cross-functional experiences are endless. As the Network Operation Center Technician you’ll play a vital role in maintaining the stability and reliability of the network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.

Required Skills & Experience

• Strong knowledge of IP networking and protocols
• Experience with network monitoring tools
• 1+ years troubleshooting IP connectivity and hardware errors
• Proficiency in VPN, BGP, MPLS, SIP
• Ability to interpret network diagrams (e.g., Visio)
• Strong analytical and documentation skills
• Must pass CJIS prior to start
• Ability to perform under pressure and respond quickly

Preferred Skills

• Experience in Network Operations or Telecom
• Certifications: Network+, Cisco CCST/CCNA
• ITIL Certification
• Experience with AWS Cloud surveillance

What You Will Be Doing

Key Responsibilities:

• Monitor and maintain computer networks and systems
• Ensure stability of telecommunications infrastructure
• Respond to network alerts and troubleshoot issues
• Perform regular network performance checks
• Coordinate with field technicians and engineers
• Maintain records of outages and quality control
• Execute incident response for remote/cloud operations
• Manage ServiceNow Incident, Change, and Problem Management
• Conduct remote network surveillance and event response
• Triage and resolve incidents within SLA timelines
• Collaborate with SMEs for complex troubleshooting
• Provide customer-facing support via phone, email, and portal
• Communicate with stakeholders during service-impacting events
• Manage vendor tickets effectively

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.