Technical Support Specialist

Prairie Consulting Services; Allen (TX); On-site; USD 48,000 - 76,000; Full time

Job summary

Prairie Consulting Services in Allen, TX is seeking a NOC Technician for a W-2 contract. The role focuses on hands-on network troubleshooting, alert response, and maintaining uptime in a fast-paced environment.

You will monitor performance, troubleshoot IP connectivity, manage incidents via ServiceNow, and collaborate with engineers and vendors to resolve issues within SLAs. Candidates should have IP networking knowledge and relevant certifications.

Qualifications

• At least 1 year of experience troubleshooting IP connectivity and network hardware issues.
• Knowledge of IP networking, VPN, BGP, MPLS, and SIP.
• Experience with network monitoring tools and network diagrams.
• Strong troubleshooting, communication, and documentation skills.
• NOC or telecommunications experience is a plus.
• CompTIA Network+, Cisco CCNA, or ITIL certification is preferred.

Responsibilities

• Monitor network performance, respond to alerts, and troubleshoot IP connectivity issues.
• Support network and telecommunications infrastructure.
• Manage incidents, changes, and problem tickets through ServiceNow.
• Work with engineers, field technicians, and vendors to resolve technical issues.
• Document outages, track incidents, and ensure timely resolution within established SLAs.
• Provide customer support and communicate updates during service-impacting events.

Skills

IP networking

VPN

BGP

MPLS

SIP

Troubleshooting

Documentation

Communication

NOC experience

Education

CompTIA Network+

Cisco CCNA

ITIL certification

Tools

ServiceNow

Network diagrams

Job description

We are looking for a NOC Technician to join our team in Allen, TX. This is a great opportunity for someone with hands-on network troubleshooting experience who enjoys working in a fast-paced environment and keeping network operations running smoothly.

Position: Contract - W-2 only - NO SUBCONTRACTING for this client

What You’ll Be Doing

• Monitor network performance, respond to alerts, and troubleshoot IP connectivity issues.
• Support network and telecommunications infrastructure.
• Manage incidents, changes, and problem tickets through ServiceNow.
• Work with engineers, field technicians, and vendors to resolve technical issues.
• Document outages, track incidents, and ensure timely resolution within established SLAs.
• Provide customer support and communicate updates during service-impacting events.

What We’re Looking For

• At least 1 year of experience troubleshooting IP connectivity and network hardware issues.
• Knowledge of IP networking, VPN, BGP, MPLS, and SIP.
• Experience with network monitoring tools and network diagrams.
• Strong troubleshooting, communication, and documentation skills.
• NOC or telecommunications experience is a plus.
• CompTIA Network+, Cisco CCST/CCNA, or ITIL certification is preferred.

Important Location Requirement: Candidates must live within a 30-minute commute of Allen, TX. Your City, State, and ZIP Code must be clearly listed on your resume. Commute distance will be verified.