NOC Technician - Mid-Shift, 24/7 Network Operations

SmartRecruiters, Inc.; Annapolis (MD); On-site; USD 41,000 - 50,000; Full time

Job summary

Xyant Technology in Annapolis, MD is seeking a Tier 2 NOC Technician for a 6-month contract to manage incidents, monitor systems, and troubleshoot in a 24/7/365 environment. The role requires diagnosing network and system failures and ensuring high availability for critical services.

Onsite MID shift (11:00 PM – 7:30 AM) with some weekend/holiday work, you will monitor networks, manage incidents in the tool, and train within 4–6 months across Transport, DataLink, and Applications, collaborating

Qualifications

• AA/AS degree (or other 2-year post-high school training) with 1–2 years of relevant experience OR High School Diploma / GED with a minimum of 2 years of relevant experience.
• CompTIA Network+ required; Cisco CCNA preferred.

Responsibilities

• Monitor high-availability networks and troubleshoot incidents.
• Track, update, and resolve incidents in the management tool.
• Train and qualify within 4–6 months across Transport, DataLink, and Applications.
• Support network solution design, deployment, and maintenance.
• Collaborate with Senior Team to escalate and resolve issues.

Skills

Cisco networking

TCP/IP basics

HSRP/BGP

ITIL/ITSM

Customer service

Multitasking

Education

AA/AS degree

High School Diploma

Tools

Remedy

Netcool

Office 365

ServiceNow

Job description

Xyant Technology in Annapolis, MD is seeking a Tier 2 NOC Technician for a 6-month contract to manage incidents, monitor systems, and troubleshoot in a 24/7/365 environment. The role requires diagnosing network and system failures and ensuring high availability for critical services.

Onsite MID shift (11:00 PM – 7:30 AM) with some weekend/holiday work, you will monitor networks, manage incidents in the tool, and train within 4–6 months across Transport, DataLink, and Applications, collaborating