Network Technician

Sharp Decisions; Maryland; On-site; USD 30,000 - 42,000; Full time

Job summary

Sharp Decisions is seeking a NOC Technician in Annapolis Junction, MD for a 12-month contract with potential extension. The role involves network alarm validation, ticket creation, and escalation within managed networks, with a night shift from 10 PM to 6 AM.

You will perform fault isolation, event management, and change activities, coordinate with on-call staff, and support Tier III during critical events while helping maintain SLA commitments.

Qualifications

• Personal accountability: punctuality and accurate timesheet reporting.
• Professional conduct with peers, management, and customers.
• Initiative and ability to work with minimal supervision.
• Teamwork and conflict resolution within the team.
• Effective communication via verbal, IM, or email.

Responsibilities

• Network fault isolation and repair.
• Event management: notify supervisor of events requiring action.
• Open, update, and close repair activities in databases; direct field resources.
• Emergency response: provide Tier III support during critical events.
• Monitor alarms and manage shift brief; ensure tickets are acted on.
• Handle projects with deadlines as assigned.

Job description

Pay Rate : $26/hr on W2

Location : Annapolis Junction, MD ( Night Shift 10PM-6PM )

Duration : 12 Months Contract with a possible extension

NOC Technician is responsible for all network alarms that report on all managed Customer network(s). The technician will be responsible for alarm validation, ticket creation, and technical escalation. The technician will have a good understanding of related alarms that are generated and how they impact the network. Network alarm detection and management are critical functions within the network repair process and can ultimately impact ability to meet Service Levels Agreement (SLA) commitments made to our Managed Services Customers.

Performance Expectations:

Responsible for maintaining high standards of work performance to include, but not limited to the following:

• Personal accountability: Reporting for work on time, notifying supervisors of any necessary overtime, accurate timesheet reporting, accounting, and managing personal time off.
• Conduct: Professional conduct in how we interact with our peers, management, and customers, maintaining a neat and professional appearance, staying motivated and displaying a positive attitude at work.
• Initiative: Displaying initiative in the absence of management by acting and accepting responsibility, ability to work efficiently with minimal supervision, having the ability to cover other shift responsibilities in the absence of team members.
• Teamwork: Ability to work well with peers on daily tasks and responsibilities towards a common goal, ability to resolve minor conflicts within their team without management intervention being necessary.
• Communication: Ability to effectively communicate important information verbally, via IM, or email.
• Special Projects: Ability to accept and complete special tasks or projects outside of the normal range of an individuals normal responsibilities.

Roles/Responsibilities:

• Network Fault Management: Perform network fault isolation and repair.
• Event Management Support: Ensure that on shift or on call supervisor is promptly notified of all Network, Environmental and Infrastructure events requiring Event Notification.
• Case & Change Management: Properly open, status, update, and close repair activities in appropriate databases. Direct field resources to resolve facility impairments or outages.
• Emergency Response: Providing backup and support Tier III during critical or catastrophic network events.
• Workload Management: Ensure all appropriate equipment alarms/tickets are being actioned. Actively monitoring the network and managing shift brief.
• Project Management: Projects will be assigned and expected to be complete within a certain deadline.