NOC Analyst / Technician

SmartRecruiters, Inc.; Annapolis (MD); On-site; USD 41,000 - 50,000; Full time

Job summary

Xyant Technology in Annapolis, MD is seeking a Tier 2 NOC Technician for a 6-month contract to manage incidents, monitor systems, and troubleshoot in a 24/7/365 environment. The role requires diagnosing network and system failures and ensuring high availability for critical services.

Onsite MID shift (11:00 PM – 7:30 AM) with some weekend/holiday work, you will monitor networks, manage incidents in the tool, and train within 4–6 months across Transport, DataLink, and Applications, collaborating

Qualifications

• AA/AS degree (or other 2-year post-high school training) with 1–2 years of relevant experience OR High School Diploma / GED with a minimum of 2 years of relevant experience.
• CompTIA Network+ required; Cisco CCNA preferred.

Responsibilities

• Monitor high-availability networks and troubleshoot incidents.
• Track, update, and resolve incidents in the management tool.
• Train and qualify within 4–6 months across Transport, DataLink, and Applications.
• Support network solution design, deployment, and maintenance.
• Collaborate with Senior Team to escalate and resolve issues.

Skills

Cisco networking

TCP/IP basics

HSRP/BGP

ITIL/ITSM

Customer service

Multitasking

Education

AA/AS degree

High School Diploma

Tools

Remedy

Netcool

Office 365

ServiceNow

Job description

Xyant Technology, established in 1995, is a premier federal systems integrator that provides technical and business solutions in information technology, systems engineering, scientific support and management consulting.

AWARDS

Winner of Nationwide Best of the Best Small Business Award from Federal Aviation

Job Description

Location: Annapolis, MD(Onsite)

Duration: 6 Months Contract

Direct Client Need

Hourly pay: $33/hr

Job Summary:

The Tier 2 Network Operations Center (NOC) Technician is responsible for incident management, system monitoring, and troubleshooting within a 24/7/365 operational environment.

This role diagnoses system and network failures, resolves routine-to-moderate technical queries, and ensures high availability for critical customer services.

This position operates on the MID Shift (11:00 PM – 7:30 AM) and requires working some weekends and holidays.

Responsibilities:

• Network Monitoring & Troubleshooting: Monitor high-availability IP networks, messaging systems, and Air-to-Ground data communications; engage telecom providers to drive restoral efforts.
• Incident Management: Track, update, and resolve customer and business unit incidents in the management tool with high accuracy and attention to detail.
• NOC Cross-Training: Successfully train and qualify this NOC position within 4–6 months:
  • Transport: Core-to-edge monitoring of routers, switches, firewalls, and circuits.
  • DataLink: Monitoring of ground stations, radios, and central processing systems.
  • Applications: Monitoring of central channels facilitating high-volume daily messaging.
• System Optimization: Support network solutions design, deployment, configuration, and maintenance routines; help develop efficiency tools.
• Collaboration & Escalation: Resolve less complex issues independently and partner with Senior Team Members to troubleshoot moderate-to-complex critical customer

Qualifications

Qualifications & Skills

Technical Skills: Experience troubleshooting Cisco devices and working knowledge of HSRP/BGP routing protocols and TCP/IP networking.

Operational Knowledge: Solid understanding of ITIL/ITSM concepts and practices.

Soft Skills: Exceptional customer service, sharp attention to detail, and efficient multitasking abilities (prioritizing and delegating).

Tools (Preferred): Familiarity with Remedy, Netcool, Office 365, and ServiceNow.

Education & Certifications

Education / Experience: AA/AS degree (or other 2-year post-high school training) with 1–2 years of relevant experience OR High School Diploma / GED with a minimum of 2 years of relevant experience.

Required Certifications: CompTIA Network+ and Preferred Certifications: Cisco CCNA

NOC Engineer, NOC Analyst, Network Operations /Support Specialist, NOC Specialist, Network Operations Center Analyst, NOC Technician, Network Support, Network Engineer, Network Technician.