NOC Technician III — 24/7 Incident & Fault Analysis

LightGrid; Illinois; On-site; USD 70,000 - 100,000; Full time

Job summary

LightGrid seeks a Network Operations Center Technician III to support Scott Air Force Base, IL. The role requires an active SECRET clearance and the ability to obtain Top-Secret clearance. You will monitor networks 24/7, diagnose faults, and coordinate restorations with service providers.

Responsibilities include incident analysis, fault isolation, and providing timely situational awareness to leadership and customers. DoD-8570 II- level certification is required at start date.

Qualifications

• DoD-8570 IAT Level 2 baseline certification required at start date.
• Active SECRET clearance at start date and ability to obtain Top-Secret clearance.
• Experience with alarm surveillance, fault management, LAN maintenance or performance management.
• Expertise with multiple network elements and services (routers, switches, crypto devices, etc.).

Responsibilities

• Create and update tickets using Remedy and track progress to resolution.
• Monitor events 24/7 across multiple monitoring tools and environments.
• Perform incident correlation, fault analysis and escalation as needed.
• Diagnose, isolate, and correct fault conditions across the network.
• Coordinate restoration of services and reroute traffic as required.
• Provide 24/7 sustainment and situational awareness to leadership and customers.
• Collaborate with Shift leads, O&M, and other providers for resolution.
• Train and mentor Network controllers within O&M when applicable.

Skills

Alarm surveillance

Fault management

LAN maintenance

Performance management

Routers

Switches

DSN/DRSN

CISCO

Juniper

DWDM

Optical switching

Remedy

Education

High school diploma

Tools

Remedy

Job description

LightGrid seeks a Network Operations Center Technician III to support Scott Air Force Base, IL. The role requires an active SECRET clearance and the ability to obtain Top-Secret clearance. You will monitor networks 24/7, diagnose faults, and coordinate restorations with service providers.

Responsibilities include incident analysis, fault isolation, and providing timely situational awareness to leadership and customers. DoD-8570 II- level certification is required at start date.