Network Operations Center (NOC) Technician III

LightGrid; Illinois; On-site; USD 70,000 - 100,000; Full time

Job summary

LightGrid seeks a Network Operations Center Technician III to support Scott Air Force Base, IL. The role requires an active SECRET clearance and the ability to obtain Top-Secret clearance. You will monitor networks 24/7, diagnose faults, and coordinate restorations with service providers.

Responsibilities include incident analysis, fault isolation, and providing timely situational awareness to leadership and customers. DoD-8570 II- level certification is required at start date.

Qualifications

• DoD-8570 IAT Level 2 baseline certification required at start date.
• Active SECRET clearance at start date and ability to obtain Top-Secret clearance.
• Experience with alarm surveillance, fault management, LAN maintenance or performance management.
• Expertise with multiple network elements and services (routers, switches, crypto devices, etc.).

Responsibilities

• Create and update tickets using Remedy and track progress to resolution.
• Monitor events 24/7 across multiple monitoring tools and environments.
• Perform incident correlation, fault analysis and escalation as needed.
• Diagnose, isolate, and correct fault conditions across the network.
• Coordinate restoration of services and reroute traffic as required.
• Provide 24/7 sustainment and situational awareness to leadership and customers.
• Collaborate with Shift leads, O&M, and other providers for resolution.
• Train and mentor Network controllers within O&M when applicable.

Skills

Alarm surveillance

Fault management

LAN maintenance

Performance management

Routers

Switches

DSN/DRSN

CISCO

Juniper

DWDM

Optical switching

Remedy

Education

High school diploma

Tools

Remedy

Job description

All Jobs > Network Operations Center (NOC) Technician III

Network Operations Center (NOC) Technician III
Scott AirForce base, IL

LightGrid is Hiring a TRIP/NOC Technician to work at Scott Air Force Base, IL. Active SECRET Clearance is required.

Requirements

Primary Responsibilities:

• Create and update tickets utilizing Remedy.
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
• Incident Correlation and Fault Analysis:

• Proactively analyze alarms
• Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information
• Identifying the fault condition and its impacts
• Isolating root causes
• Coordinating correction of fault situations regardless of the fault in the infrastructure

• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents
• Incident Analysis (Fault Isolation):

• Support the fault isolation process
• Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs
• Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
• Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment

• Support all customers to include providing global situational awareness support.
• Fault Correction:

• Correct/replace faulty network elements, coordinating with other service providers as necessary.

Verify that service has been restored upon resolution of all customer-initiated tickets

Network/Service Restoration:

• Restore networks and service to full operation
• Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
• Identify failures that are attributable to a different causes and impacts
• Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
• Reroute routine circuits within 24 hours of notification
• Documenting reroute in the configuration management database (CMDB).
• Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.

Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support

Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined

Works directly with Shift lead and O&M leadership for guidance

Incident Escalation:

• Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.

Record, assess, track, and monitor incident tickets escalated to operational infrastructure.

Demonstrated knowledge of training, standard operating procedures, and tools within O&M

Evaluates and provides feedback for training, standard operating procedures, and tools.

Assist in training Network controllers within O&M

Effectively communicates with the O&M team and the customer.

Provide technical advice and insight to peers and customers to assist in resolution of complex issues.

Demonstrate proficiency of several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Basic Qualifications:

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, both transport and IP.
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

Preferred Qualifications:

• Tech control facility or cyber transport experience
• Circuit actions and vendor experience
• IP architecture experience
• Telco NOC, inside or outside plant experience.
• Experience with MS Office suite, i.e. Outlook, Excel, Word, Access, PowerPoint, TEAMs
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, change management.
• any additional certifications to include: CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, SolarWinds Certified Professional Program"

Required Education and Experience:

• High school and 2-4 years of experience.