NOC Technician I — Hybrid Role with Growth

Corporate It Solutions; Boise (ID); Hybrid; USD 20,457 - 29,136; Full time

Benefits offered by this job

Opportunities for growth

Continuous education

Team building activities

Job summary

Corporate It Solutions is seeking a NOC Technician 1 in Boise, ID. The position involves interacting with customers during network outages, providing troubleshooting and support via calls, emails, and a ticketing system.

Applicants must have customer service experience, a High School diploma, and the ability to type at least 30 WPM. This role offers a hybrid work model, with shifts varying among weekdays and weekends.

Qualifications

• One year of customer service experience required.
• Ability to type at least 30 WPM.
• General knowledge of relevant computer applications.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and digital tickets.
• Create and maintain case management records using a CRM.
• Provide front-line support to customers and partners.

Skills

Customer service experience

Problem analysis and problem-solving

Knowledge of customer service principles

Knowledge of Microsoft Office

Education

High School diploma, GED, or equivalent

Tools

CRM systems

Computer applications

Job description

Corporate It Solutions is seeking a NOC Technician 1 in Boise, ID. The position involves interacting with customers during network outages, providing troubleshooting and support via calls, emails, and a ticketing system.

Applicants must have customer service experience, a High School diploma, and the ability to type at least 30 WPM. This role offers a hybrid work model, with shifts varying among weekdays and weekends.