Boise Onsite: Senior Systems & Network Engineer

Allied Business Solutions; Boise (ID); Presencial; USD 95 000 - 130 000; Tempo integral

Resumo da oferta

Allied Business Solutions in Boise, Idaho is seeking a Senior Systems & Network Engineer to act as the top escalation point for our IT helpdesk and NOC teams, handling the most challenging incidents onsite. You will own the hardest tickets and drive root cause analysis to improve preventative measures.

The role focuses on mentoring junior staff, improving processes, and collaborating on architecture for client deployments and infrastructure changes with an emphasis on security, virtualization,

Qualificações

• 5+ years of hands-on IT infrastructure support or systems/network engineering.
• Advanced troubleshooting across networking (firewalls, switching, routing, VPNs, VLANs, Wi-Fi).
• Windows Server (AD, DNS, DHCP, GPO, RDS).
• Virtualization (VMware vSphere/ESXi or Hyper-V).
• Microsoft 365 (Exchange Online, Teams, SharePoint, Intune).
• Backup and disaster recovery solutions (Veeam, Datto, Acronis).
• Strong diagnostic and analytical skills; able to work independently.

Responsabilidades

• Serve as final escalation point for complex infrastructure, networking, and systems issues.
• Perform root cause analysis and document findings to reduce repeat incidents.
• Design, implement, and support advanced solutions across networking, server, and cloud environments.
• Lead troubleshooting of enterprise-level issues involving multi-vendor environments.
• Collaborate with vendors on escalated cases and hardware/software issues.
• Contribute to internal knowledge base articles, runbooks, and technical documentation.
• Mentor Tier 1 and Tier 2 technicians through knowledge transfer and hands-on coaching.
• Participate in architecture and engineering discussions for new client deployments or infrastructure changes.
• Support change management processes and assist with after-hours maintenance windows.

Conhecimentos

Top escalation point

Root cause analysis

Mentoring

Architecture collaboration

Documentation & knowledge base

Ferramentas

Fortinet/Cisco/Palo Alto/SonicWall

VMware vSphere/ESXi

Microsoft Hyper-V

Veeam/Datto/Acronis

Azure/AWS

Descrição da oferta de emprego

Allied Business Solutions in Boise, Idaho is seeking a Senior Systems & Network Engineer to act as the top escalation point for our IT helpdesk and NOC teams, handling the most challenging incidents onsite. You will own the hardest tickets and drive root cause analysis to improve preventative measures.

The role focuses on mentoring junior staff, improving processes, and collaborating on architecture for client deployments and infrastructure changes with an emphasis on security, virtualization,