NOC Technician I: 24/7 Network Monitoring & Support

Computer World Services Corp.; Texas; On-site; USD 65,000 - 90,000; Full time

Job summary

Computer World Services Corp. is seeking personnel to monitor and maintain Air Force information networks as part of AMAC. The role involves monitoring systems, identifying outages, and reporting incidents to multipleNOS/OC teams.

You will work with SolarWinds, Net Cool, Remedy, and MADSS to support 24/7 operations. The position requires an associate degree or equivalent and up to several years of related experience; DoD 8570 certification requirements may apply.

Qualifications

• Associate degree or equivalent.
• 0-2 years of related experience OR 3-5 years.
• DoD 8570 requirements may apply and subject to change.

Responsibilities

• Identify, document and report outages or degradations of Air Forces systems.
• Communicate with NOS, MCCCs, OC and AMAC on outages and concerns.
• Use AFIN monitoring tools (SolarWinds, Net Cool, Remedy, MADSS).
• Perform routine hardware/software checks for routers, switches, firewalls, proxies and servers.
• De-conflict ASIs with degradations/outages and record checks in Master Station Log.
• Collect, document, and report actionable intelligence for incident response.
• Query incident management database to identify end-user AFIN issues.

Skills

Network monitoring

Incident reporting

Communication

Troubleshooting

Education

Associate degree or equivalent

Tools

SolarWinds

Net Cool

Remedy

MADSS

Job description

Computer World Services Corp. is seeking personnel to monitor and maintain Air Force information networks as part of AMAC. The role involves monitoring systems, identifying outages, and reporting incidents to multipleNOS/OC teams.

You will work with SolarWinds, Net Cool, Remedy, and MADSS to support 24/7 operations. The position requires an associate degree or equivalent and up to several years of related experience; DoD 8570 certification requirements may apply.