Help desk NOC Control Tech I

MobileComm Professionals, Inc; Overland Park (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

A network service provider in Overland Park, Kansas, is seeking a NOC Central Technician I to test and analyze network facilities. The role involves monitoring and troubleshooting network issues, coordinating service restoration efforts, and requires flexibility to work various shifts, including weekends and holidays. Candidates should possess a high school diploma or equivalent and experience with network equipment, as well as knowledge of software like Excel and Word. The position is in a fast-paced environment requiring effective multi-tasking and problem-solving skills.

Qualifications

• Must be available to work any shift including weekends and holidays if necessary.
• Experience in a 24 x 7 environment.
• Ability to exercise flexibility and resourcefulness in challenging situations.

Responsibilities

• Monitor alarm conditions on the network to identify service disruptions.
• Analyze symptoms for accurate isolation of customer and network problems.
• Dispatch field resources to appropriate network sites.
• Multi-task while maintaining composure in stressful environments.

Skills

Experience using networks and network equipment

Knowledge of Excel

Knowledge of Word

Education

High school diploma or equivalent

Job description

NOC Central Technician I tests and analyzes network and network facilities (e.g., power, communication machinery, software, lines, modems, and terminals). Candidate advises supervisory Network Control positions of network communications failures or degradation and arranges corrective action plans. The Technician performs a variety of skilled routine and non-routine duties and applies standard practices and policies.

Additional Requirements: Monitors and analyzes moderately complex network and network facilities (e.g., power, communication machinery, software, lines, modems, and terminals), advises supervisory Network Control positions of network communications failures or degradation and arranges and performs corrective action plans. This is a multi-incumbent position that reports to a supervisor level position. Basic Qualifications include: High school diploma or equivalent, experience using networks and network equipment and knowledge of Excel, Word and other general applications.

CANDIDATES SHOULD BE AVAILABLE TO WORK ANY SHIFT INCLUDING WEEKENDS AND HOLIDAYS IF NECESSARY.

Provide proactive and reactive network monitoring, troubleshooting, coordination and restoration of service affecting or potentially service affecting network events/issues. Provide trouble tracking, coordination, notification, escalation and documentation with direction and guidance from a more experienced network controller or a supervisor to resolve events/issues efficiently to minimize customer impact. The job is a 24 x 7 environment which will require shift work during holidays, weekends, and during non-business hours.

• Proactively monitor alarm conditions on the network to identify and localize service disruptions and loss of redundancy situations.
• Analyze symptoms for accurate isolation of customer and network problems with the assistance of more senior technicians.
• Dispatch field resources or vendors to appropriate network site locations.
• Effectively multi-task while maintaining composure in stressful and demanding work environment.
• Exercise flexibility and resourcefulness (with assistance from others) in challenging and /or perplexing situations.
• Learn and adhere to Command and Control, Our Ways of Working, and When Work Gets Done policies and practices.
• Provide proactive efforts to reduce and eliminate service affecting outages.
• Proactively work to reduce long duration open tickets.
• Candidate Must be willing and able to work any scheduled days/hours.

Additional Information

All your information will be kept confidential according to EEO guidelines.