Network Operations Center Technician I - Monitoring Cell (Sensor)

Computer World Services Corp.; Texas; On-site; USD 65,000 - 90,000; Full time

Job summary

Computer World Services Corp. is seeking personnel to monitor and maintain Air Force information networks as part of AMAC. The role involves monitoring systems, identifying outages, and reporting incidents to multipleNOS/OC teams.

You will work with SolarWinds, Net Cool, Remedy, and MADSS to support 24/7 operations. The position requires an associate degree or equivalent and up to several years of related experience; DoD 8570 certification requirements may apply.

Qualifications

• Associate degree or equivalent.
• 0-2 years of related experience OR 3-5 years.
• DoD 8570 requirements may apply and subject to change.

Responsibilities

• Identify, document and report outages or degradations of Air Forces systems.
• Communicate with NOS, MCCCs, OC and AMAC on outages and concerns.
• Use AFIN monitoring tools (SolarWinds, Net Cool, Remedy, MADSS).
• Perform routine hardware/software checks for routers, switches, firewalls, proxies and servers.
• De-conflict ASIs with degradations/outages and record checks in Master Station Log.
• Collect, document, and report actionable intelligence for incident response.
• Query incident management database to identify end-user AFIN issues.

Skills

Network monitoring

Incident reporting

Communication

Troubleshooting

Education

Associate degree or equivalent

Tools

SolarWinds

Net Cool

Remedy

MADSS

Job description

In support of Network/Cyberspace Operations mission, directly supporting Air Force Information Networks (AFIN) Mission Assurance Center (AMAC), Monitor networks and systems.

Monitors and maintains the Air Force’s network systems. Troubleshoots network systems when necessary and makes improvements to the networks, tools, and procedures.

Monitoring and Sensor Operations: The contractor shall monitor, identify, analyze, document, and report on events and incidents occurring on AFIN systems to include 16 AF operated systems and reported AFIN end-user degradations and outages.

Key Tasks & Responsibilities

• Identifying, documenting and reporting outages or degradations of 16 AF operated systems
• Communicating directly with 26 NOS, 83 NOS, 561 NOS, 691 COS, 690 COS, MCCCs, 616 Operations Center (OC), and AMAC Crew representatives on network outages and concerns and providing direct support to cyber operations across the AFIN
• Utilizing AFIN monitoring tools (currently, SolarWinds, Net Cool, Remedy, and Mission Assurance Decision Support System (MADSS))
• Performing routine hardware/software checks for 16 AF operated equipment including: routers, switches, firewalls, web proxies, and servers (Domain Controllers, Exchange, Certificate Authorities, etc.)
• De-conflicting ASIs with identified system degradations/outages
• Recording routine checks in Master Station Log
• Collecting, documenting, and reporting actionable intelligence for initial event and incident response
• Performing routine queries of incident management database to identify end-user AFIN issues

Education & Experience

• Requires an associate degree or equivalent and 0-2 years of related experience -OR- 3-5 years of related experience

Certifications

• Required: IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher (Typically Sec+)
• Desired: ITIL v4 Foundation

Security Clearance

• Required:Applicants must have an active Secret clearance with ability to obtain a Top Secret clearancewith SCI eligibility
• Desired: Active Top Secret Clearance

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• This is a 24/7/365 mission, and the ability to support Days, Swings, and Mids operations is required. If a temporary schedule change is required to support operations, you will be provided with as much notice as the situation allows.
• Certification requirements are subject to change at the government’s direction. If this occurs you will have 120 days to become compliant.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [e-mail]