NOC Technician I - 24/7 Network & Data Center Support

GTA

Guam

On-site

USD 42,000 - 65,000

Full time

7 days ago

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Job summary

GTA is seeking a motivated NOC Technician I to provide Tier 1 monitoring and support across GTA's core network, data centers, and facilities. You will monitor alarms, perform initial troubleshooting, manage trouble tickets, and coordinate escalations while maintaining clear communication with customers and internal teams.

The role requires strong TCP/IP knowledge, Windows OS experience, and a customer-focused mindset in a fast-paced 24/7 environment.

Qualifications

Basic TCP/IP understanding and network utility tools.
Experience with Windows operating systems and related hardware.
Strong verbal and written communication skills for customer interactions.
Ability to prioritize duties in fast-paced environments.
Team-oriented approach with cross-functional collaboration.
Willingness to learn and grow in network operations.

Responsibilities

Provide Tier 1 monitoring and support for GTA network platforms and data center environments.
Respond to alarms, troubleshoot, triage, and create/update trouble tickets.
Coordinate escalations to Tier 2/engineering/Facilities as needed.
Maintain shift logs and communicate outages or maintenance to teams and customers.
Perform data center monitoring and site access support per procedures.
Deliver reliable customer support and clear, concise status updates.