NOC Administrator - Night Shift

Talantir; Farmington Hills (MI); On-site; USD 60,000 - 86,000; Full time

Job summary

Coretek is seeking a NOC Administrator to monitor and triage infrastructure events with Level 2 depth. You will ensure IT services run smoothly, escalate incidents, and coordinate with engineers and vendors to resolve issues for multiple clients.

The role requires strong communication, ticketing experience, and the ability to work in a fast-paced 24/7 environment, including nights or weekends. MS/Cloud familiarity is a plus.

Qualifications

• Bachelor’s degree in computer science or information technology preferred or 2 years in a NOC.
• Networking and ITIL-based ticketing experience is a plus.
• Certifications such as Network+/A+ & CCNA are beneficial.

Responsibilities

• Monitor infrastructure and events from the event management system.
• Respond to alerts to minimize downtime and resolve incidents.
• Provide Level 2 triage and escalation for infrastructure issues.
• Collaborate with engineers and vendors to resolve complex problems.
• Maintain tickets and communicate status to clients and internal teams.
• Support daily NOC operations and contribute to knowledge base updates.

Skills

Strong communication

Multi-tasking

Customer service

Attention to detail

Education

Bachelor’s degree in computer science or information technology

2 years NOC experience

Tools

Logic Monitor

Nagios

SolarWinds

ServiceNow

Citrix

VMware

Azure-O365

Job description

NOC Administrator

The Network Operations Center (NOC) Administrator is a valued member of the Coretek team responsible for providing Level 2 support for client environments. This role is responsible for the monitoring and triage of devices within our event management tools and Level 2 triage and resolution of internal and external infrastructure issues.

This role involves ensuring the efficient operation of IT services, resolving escalated incidents, and improving NOC processes. The candidate will be responsible for providing exceptional customer service to internal Coretek employees and external clients.

Responsibilities

• Continuously monitor infrastructure, application or software events generated by the event management system
• Respond to alert incidents in a timely fashion to minimize downtime
• Provides technical leadership for a variety of infrastructure platform issues including, but not limited to:
  • Network – data and voice
  • Server – Windows/Unix/Linux
  • Backup
  • Cloud
  • Azure-O365
  • Virtualization
  • Monthly server – workstation patching
• Escalate and collaborate with Coretek engineers/architects and vendors to resolve complex technical issues
• Track the progress of client incidents and requests during the entire lifecycle to ensure the issues are closed within the agreed Operation Level Agreement
• Communicate, internally and externally, the status of the tickets directly with clients
• Provide daily support for event management system requests, such as but not limited to: decommission of devices, provide access to dashboard and scheduling downtime of systems
• Contribute and maintain the Knowledge Base articles key to daily troubleshooting and triage of client environments
• Assist engineers with change records as needed in the off hours
• Assist with cross training of new NOC team members as needed

Requirements

• Bachelor’s degree in computer science or information technology, preferred or 2 years working in a Network Operations Center (NOC) in a medium-to-large data center environment supporting multiple clients and systems
• Network+ or A+, required
• MS900, AZ900, AZ104 and/or CCNA certification is highly preferred
• Basic knowledge of networking frameworks
• Operations experience in multiple technologies, including any of the following:
  • Window Server Administration – Server 2012 and above
  • O365/M365
  • Network protocols and networking devices such as firewalls, switches, etc
  • Unix/Linux server administration
  • Backup administration
  • Basic knowledge of storage systems
  • Clustering solutions – Citrix, VmWare etc
• Experience working with an ITIL based ticketing system tool – ServiceNow helpful
• Proficient experience utilizing event management tools (Logic Monitor, Nagios, Solar Winds, etc)
• Strong listening, verbal, written, and interpersonal communication skills
• Accuracy and attention to detail when monitoring and maintaining systems
• Ability to work in a fast-paced, 24/7 operational environment
• Adept at communicating with all levels of technical experience
• A strong sense of urgency and the ability to multi-task effectively
• Demonstrated organizational, communication and time management skills with the ability to work independently
• May require shift work, including nights, weekends or holidays

Hours

7 p.m. to 7 a.m.

Sunday through Tuesday with rotating Saturdays