NOC Technician: Field & Desk Connectivity Pro

Wecom, Inc.; Kingman (AZ); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Wecom Fiber is seeking a Network Operations Field Technician to join our Phoenix team. This role blends desk NOC duties with hands-on field installations and customer connectivity upgrades, across FTTH and XGS-PON deployments.

Responsibilities include monitoring, troubleshooting, and configuring routing gear, performing routine maintenance, and supporting day-to-day field cabinet work in Arizona. The position requires rotating shifts, including nights and weekends, with on-call coverage.

Qualifications

• Associate degree in IT, Network Administration, or related field OR 3+ years of hands-on experience in a NOC or network support role.

Responsibilities

• Monitor network infrastructure using SNMP and telemetry-based tools. Identify and respond to alarms, outages, and degraded service conditions.
• Diagnose and resolve connectivity issues using packet capture analysis, OTDR, and operational CLI-based diagnostics.
• Configure and deploy routers, switches, firewalls, OLTs and ONTs. Support provisioning XGS-PON cabinet equipment and customer-facing services.
• Assist senior engineers with infrastructure installation, upgrades, and expansion. Perform routine maintenance including firmware upgrades, hardware replacements, and software updates.
• Track network performance metrics and traffic patterns. Identify capacity constraints and flag potential issues before they impact service.
• Maintain accurate records of network configurations, changes, incidents, and maintenance activities. Generate performance and compliance reports.
• Travel to field-based data center locations and cabinet sites within the greater Arizona area to support installations, troubleshoot physical layer issues, and assist with XGS-PON deployments.
• Follow network security protocols and regulatory standards. Escalate anomalies appropriately.
• Participate in network planning and expansion projects as directed by senior engineering staff.

Skills

TCP/IP

BGP

OSPF

VLANs

Fiber optics

SolarWinds

Datadog

Zabbix

Zenoss

Juniper

Calix

Jira

ServiceNow

Wireshark

tcpdump

OTDR

Network diagrams

NOC experience

Customer support

Education

Associate degree in IT/Network Administration

Tools

SolarWinds

Datadog

Zabbix

Zenoss

Jira

ServiceNow

Jira/JSM

Wireshark

Job description

Wecom Fiber is seeking a Network Operations Field Technician to join our Phoenix team. This role blends desk NOC duties with hands-on field installations and customer connectivity upgrades, across FTTH and XGS-PON deployments.

Responsibilities include monitoring, troubleshooting, and configuring routing gear, performing routine maintenance, and supporting day-to-day field cabinet work in Arizona. The position requires rotating shifts, including nights and weekends, with on-call coverage.