NOC Technician

Wecom, Inc.; Kingman (AZ); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Wecom Fiber is seeking a Network Operations Field Technician to join our Phoenix team. This role blends desk NOC duties with hands-on field installations and customer connectivity upgrades, across FTTH and XGS-PON deployments.

Responsibilities include monitoring, troubleshooting, and configuring routing gear, performing routine maintenance, and supporting day-to-day field cabinet work in Arizona. The position requires rotating shifts, including nights and weekends, with on-call coverage.

Qualifications

• Associate degree in IT, Network Administration, or related field OR 3+ years of hands-on experience in a NOC or network support role.

Responsibilities

• Monitor network infrastructure using SNMP and telemetry-based tools. Identify and respond to alarms, outages, and degraded service conditions.
• Diagnose and resolve connectivity issues using packet capture analysis, OTDR, and operational CLI-based diagnostics.
• Configure and deploy routers, switches, firewalls, OLTs and ONTs. Support provisioning XGS-PON cabinet equipment and customer-facing services.
• Assist senior engineers with infrastructure installation, upgrades, and expansion. Perform routine maintenance including firmware upgrades, hardware replacements, and software updates.
• Track network performance metrics and traffic patterns. Identify capacity constraints and flag potential issues before they impact service.
• Maintain accurate records of network configurations, changes, incidents, and maintenance activities. Generate performance and compliance reports.
• Travel to field-based data center locations and cabinet sites within the greater Arizona area to support installations, troubleshoot physical layer issues, and assist with XGS-PON deployments.
• Follow network security protocols and regulatory standards. Escalate anomalies appropriately.
• Participate in network planning and expansion projects as directed by senior engineering staff.

Skills

TCP/IP

BGP

OSPF

VLANs

Fiber optics

SolarWinds

Datadog

Zabbix

Zenoss

Juniper

Calix

Jira

ServiceNow

Wireshark

tcpdump

OTDR

Network diagrams

NOC experience

Customer support

Education

Associate degree in IT/Network Administration

Tools

SolarWinds

Datadog

Zabbix

Zenoss

Jira

ServiceNow

Jira/JSM

Wireshark

Job description

Network Operations Field Technician Wecom Fiber | Phoenix, AZ Reports to: NOC Manager Location: Phoenix, AZ Wecom Fiber is a growing fiber ISP operating in Arizona. Our NOC team keeps the network running monitoring infrastructure, resolving incidents, and supporting customers across our FTTH and XGSPON footprint. This role is a mix of NOC desk work at our Phoenix office and field work supporting cabinet installations and customer connectivity. This is a shift-based position. Candidates must be available for rotating shifts including nights, weekends, and on-call coverage.

Key Responsibilities

• Network Monitoring & Incident Response: Monitor network infrastructure using SNMP and telemetry-based tools. Identify and respond to alarms, outages, and degraded service conditions. Follow NOC runbooks and escalation procedures to restore service quickly.
• Troubleshooting & Diagnostics: Diagnose and resolve connectivity issues using packet capture analysis, OTDR, and operational CLI-based diagnostics. Perform root cause analysis and document findings in Jira/JSM.
• Configuration & Deployment: Configure and deploy routers, switches, firewalls, OLTs and ONTs. Support provisioning XGS-PON cabinet equipment and customer-facing services.
• Installation & Maintenance: Assist senior engineers with infrastructure installation, upgrades, and expansion. Perform routine maintenance including firmware upgrades, hardware replacements, and software updates.
• Performance & Capacity: Track network performance metrics and traffic patterns. Identify capacity constraints and flag potential issues before they impact service.
• Documentation: Maintain accurate records of network configurations, changes, incidents, and maintenance activities. Generate performance and compliance reports.
• Field Support: Travel to field-based data center locations and cabinet sites within the greater Arizona area to support installations, troubleshoot physical layer issues, and assist with XGS-PON deployments.
• Security & Compliance: Follow network security protocols and regulatory standards. Escalate anomalies appropriately.
• Project Support: Participate in network planning and expansion projects as directed by senior engineering staff.

Qualifications

• Experience: Associate degree in IT, Network Administration, or related field OR 3+ years of hands-on experience in a NOC or network support role at an ISP or telecom carrier.
• Working knowledge of TCP/IP, BGP, OSPF, VLANs, and fiber optic fundamentals.
• Experience with network monitoring tools (SolarWinds, Datadog, Zabbix, Zenoss, or equivalent).
• Familiarity with Juniper and Calix platforms, or willingness to get there fast.
• Experience using a ticketing system for incident tracking and documentation (Jira, ServiceNow, or equivalent).
• Ability to read and interpret network diagrams and fiber plant documentation.
• Good interpersonal skills in supporting of ISP customer base.
• Valid driver's license and reliable transportation for field assignments.
• Ability to lift up to 50 lbs, work outdoors in Arizona heat, and perform physical installation tasks.
• Preferred: Experience with XGS-PON, GPON, or FTTH deployments.
• JNCIA, CCNA, or equivalent network vendor certification.
• Experience with packet capture tools (Wireshark, tcpdump, OTDR).
• Prior NOC experience in a 24/7 operations environment.

NOTE: Wecom LLC (and its subsidiaries) complies with all Equal Employment Opportunity (EEO). Wecom does not discriminate on the basis of age, race, sex, religion, color, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status or other status protected by law.

What to Expect

Primary location: Wecom Phoenix NOCRotating shifts including nights, weekends, and holidaysField work in Rural Arizona locationsDirect collaboration with network engineers, field technicians, support staff, and senior staff .

Company benefits subject to change. www.wecomfiber.com.