NOC Technician - 2nd Shift, Network Ops & Troubleshooting

Innova Solutions Inc; Annapolis (MD); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

Health saving account (HSA) and FSA

Life Insurance

Pet Insurance

Short term and Long term Disability

Accident & Critical illness coverage

Pre-paid legal & ID theft protection

Sick time

Job summary

Innova Solutions is seeking a NOC Technician to monitor and manage network incidents from Annapolis, MD. This full-time position starts as a contract and may extend or convert to hire depending on performance.

The role requires Network+ certification, TCP/IP knowledge, and experience with Cisco devices. Candidates should have 1–2 years of related work or an AA/AS degree with essential networking training.

Qualifications

• Network+ certification required.
• 2 years experience with HS Diploma/GED or 1–2 years with AA/AS or equivalent.
• Solid understanding of TCP/IP, networking hardware and interfacing.

Responsibilities

• Monitor network management system and coordinate with telecom providers for restoral.
• Track incidents and update incident management tool promptly.
• Troubleshoot routine to moderate issues with limited scope.
• Oversee high availability IP networks and messaging systems.
• Escalate complex issues with guidance from senior team members.
• Identify resolutions for routine queries and document outcomes.
• Assist seniors to resolve moderate to high impact customer service issues.

Skills

Network+ Certification

TCP/IP networking

ITIL/ITSM concepts

Cisco devices troubleshooting

Education

HS Diploma/GED + 2 yrs exp

AA/AS degree or 2-year training + 1–2 yrs exp

Tools

Cisco devices

Job description

Innova Solutions is seeking a NOC Technician to monitor and manage network incidents from Annapolis, MD. This full-time position starts as a contract and may extend or convert to hire depending on performance.

The role requires Network+ certification, TCP/IP knowledge, and experience with Cisco devices. Candidates should have 1–2 years of related work or an AA/AS degree with essential networking training.