Assisted Operations - NOC Technician (Annapolis Junction, MD)

NextGen | GTA: A Kelly Telecom Company; Maryland; Hybrid; USD 70,000 - 90,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company in Annapolis Junction, MD is seeking a NOC Technician for a long-term contract. You'll monitor alarms, manage incidents, and perform fault isolation in a hybrid on-site schedule (Tuesdays and Thursdays on site).

The role emphasizes real-time monitoring, escalation, and coordination with Tier II/III teams during overnight shifts, with a 10:00 PM–6:00 AM window, and 40–45 hour weeks. Strong communication and independent work are essential.

Qualifications

• Experience in a NOC, Network Operations Center, Network Surveillance, or similar technical support environment.
• Experience monitoring and responding to network alarms and events.
• Understanding of fault isolation, troubleshooting, and repair processes.
• Experience creating, updating, tracking, and closing incident or repair tickets.
• Ability to identify network-impacting events and escalate technical issues.
• Understanding of outages, service degradation, and incident management.
• Ability to work independently with minimal supervision during overnight operations.
• Strong written and verbal communication skills.
• Ability to coordinate with technical teams and field resources during network incidents.
• Must be comfortable with the overnight shift (10:00 PM–6:00 AM).
• Must be able to work onsite in Annapolis Junction, MD on Tuesdays and Thursdays.

Responsibilities

• 35% Network Alarm Monitoring & Event Management.
• 25% Network Fault Isolation & Troubleshooting.
• 20% Ticket / Case / Change Management.
• 10% Technical Escalation & Field Coordination.
• 10% Emergency Response & Special Projects.

Skills

NOC experience

Alarm monitoring

Fault isolation

Incident/ticket management

Overnight shift

Independent worker

Communication

Team coordination

Job description

Assisted Operations - NOC Technician (Annapolis Junction, MD)

We are seeking a NOC Technician for a contract opportunity in Annapolis Junction, MD, supporting large-scale managed customer networks. This position will work within a Network Operations Center environment and will be responsible for network alarm monitoring, fault management, incident/ticket management, troubleshooting, and technical escalation. This is a hybrid position requiring onsite work in Annapolis Junction, MD on Tuesdays and Thursdays.

This is an excellent opportunity for a hands-on NOC professional who enjoys working in a mission-critical network environment. You will gain exposure to real-time network monitoring, alarm management, network fault isolation, outage response, and SLA-driven managed services operations. The ideal candidate is dependable, technically curious, comfortable working independently, and able to remain focused during overnight network operations.

Contract Duration: Long-term Contract

Work Location: Annapolis Junction, MD – Hybrid

Onsite Requirement: Tuesdays & Thursdays

Shift: 10:00 PM - 6:00 AM

Schedule: Sunday-Thursday OR Tuesday-Saturday

Estimated Work Week: 40-45 hours

Required Skills & Experience

• Previous experience working in a NOC, Network Operations, Network Surveillance, or similar technical support environment
• Experience monitoring and responding to network alarms and events
• Understanding of network fault isolation, troubleshooting, and repair processes
• Experience creating, updating, tracking, and closing incident or repair tickets
• Ability to identify network-impacting events and appropriately elevate technical issues
• Understanding of network outages, service degradation, and incident management
• Ability to work independently with minimal supervision during overnight operations
• Strong written and verbal communication skills
• Ability to coordinate with technical teams and field resources during network incidents
• Must be comfortable working the 10:00 PM-6:00 AM overnight shift
• Must be flexible to work Sunday-Thursday or Tuesday-Saturday
• Must be able to work onsite in Annapolis Junction, MD on Tuesdays and Thursdays

Desired Skills & Experience

• Previous experience supporting telecommunications or wireless networks
• Understanding of network-generated alarms and their potential impact on network services
• Telecom or wireless network operations experience
• Experience working in an SLA-driven Managed Services environment
• Experience supporting critical network outages and emergency events
• Experience coordinating with Tier II/Tier III engineering and field operations teams
• Strong troubleshooting, problem-solving, and incident-management skills

What You Will Be Doing Tech Breakdown

• 35% Network Alarm Monitoring & Event Management
• 25% Network Fault Isolation & Troubleshooting
• 20% Ticket / Case / Change Management
• 10% Technical Escalation & Field Coordination
• 10% Emergency Response & Special Projects

Daily Responsibilities

• 70% Hands-On Network Operations & Monitoring
• 20% Team Collaboration, Escalation & Communication
• 10% Documentation & Assigned Projects

You will actively monitor managed customer networks and ensure that equipment alarms and incidents are promptly identified and actioned. Responsibilities include validating network alarms, creating and maintaining repair tickets, performing initial fault isolation and troubleshooting, and escalating issues to the appropriate technical teams.

You will support Network Fault Management by identifying and responding to network impairments and assisting with network fault isolation and repair.

You will provide Event Management Support, ensuring supervisors are promptly notified of significant network, environmental, or infrastructure events requiring formal event notification.

You will manage cases and change activities, including opening, updating, tracking, and closing repair activities in the appropriate systems. You may also coordinate and direct field resources when facility impairments or network outages require onsite intervention.

During critical or catastrophic network events, you will provide emergency response support and assist Tier III teams with network restoration activities.

You will actively manage the shift workload by ensuring alarms and tickets are appropriately actioned, continuously monitoring network conditions, and maintaining accurate shift briefs for operational continuity.

You may also be assigned special projects with defined deadlines and will be expected to independently manage and complete those assignments.

Success in this position requires personal accountability, initiative, teamwork, professional communication, and the ability to take ownership of network issues with minimal supervision.

Posted By: Deanna Arechiga