NOC Technician: 24/7 Telecom Network Operations

BrickRed Systems LLC; Bellevue (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

BrickRed Systems LLC seeks a Technician – Network Operations Center (NOC) to support 24/7 network monitoring and fast fault triage in Bellevue, WA. You will monitor alarms, perform initial triage, and assist with deployment, integration, and validation activities to keep services within SLAs.

The ideal candidate has hands-on telecom packet core experience, strong troubleshooting skills, and the ability to collaborate with field engineers, vendors, and deployment teams to maintain network

Qualifications

• Hands-on experience in Network Operations Center (NOC) operations and 24/7 network monitoring.
• Strong experience in telecom packet core systems, alarm monitoring, fault management, and break-fix support.
• Knowledge of wireless network architecture and telecom protocols, including Diameter and HTTP.
• Experience troubleshooting network alarms, identifying faults, and implementing corrective actions.
• Familiarity with network monitoring and troubleshooting tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
• Understanding of incident management, ticket handling, SLA compliance, and escalation procedures.
• Strong analytical, troubleshooting, communication, and problem-solving skills.
• Working knowledge of Microsoft Office applications, particularly Excel and PowerPoint.
• High School Diploma or GED is required.

Responsibilities

• Monitor network alarms, KPIs, and system performance to identify faults, degradations, and service-impacting issues.
• Perform initial alarm triage, troubleshooting, fault isolation, and break-fix activities to restore network functionality.
• Support telecom packet core network elements, including UPF, SMF, GGSN, MME, AMF, NRF, SMSF, NEF, SGSN, MAG, and ePDG.
• Respond to alarms and incidents using monitoring tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
• Perform pre- and post-deployment validation to ensure successful network upgrades, integrations, and implementations.
• Troubleshoot hardware and network alarms, implement corrective actions, and elevate critical issues as required.
• Manage incident tickets and ensure timely resolution in accordance with defined SLAs for P1, P2, and P3 incidents.
• Collaborate with deployment teams, including NCI/ATAC, field engineers, vendors, and internal stakeholders to resolve network issues.
• Participate in troubleshooting bridges to address outages, network degradation, and incidents related to capital program deployments.
• Analyze network KPIs, identify recurring issues, perform root cause analysis (RCA), and implement corrective actions.
• Support network integration activities involving new network elements, site additions, sector additions, and RRU swaps, as applicable.
• Maintain troubleshooting documentation, update knowledge repositories, and provide knowledge transfer and training to L1 support teams.
• Coordinate maintenance activities, break-fix changes, and operational support with relevant teams and vendors.

Skills

NOC operations

Telecom packet core

Alarm monitoring

Troubleshooting

Incident management

Data analysis

MS Excel

PowerPoint

HS diploma

Education

High School Diploma or GED

Tools

One Console

Splunk

OpenSearch

NetScout

CyberArk

Job description

BrickRed Systems LLC seeks a Technician – Network Operations Center (NOC) to support 24/7 network monitoring and fast fault triage in Bellevue, WA. You will monitor alarms, perform initial triage, and assist with deployment, integration, and validation activities to keep services within SLAs.

The ideal candidate has hands-on telecom packet core experience, strong troubleshooting skills, and the ability to collaborate with field engineers, vendors, and deployment teams to maintain network