NOC Support Specialist

3Mkllc-Softwaresolutions; San Diego (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading software services provider seeks several Ops Center Specialists to join their team in San Diego, CA. The successful candidates will monitor and troubleshoot end-to-end video delivery systems in a 24x7 operational environment. Applicants should have experience in video network operations and strong skills in analyzing customer requirements. A bachelor's degree or equivalent experience is preferred. This role offers an opportunity to work on dynamic projects within a collaborative environment.

Qualifications

• Experience in monitoring and managing video delivery systems.
• Ability to work independently with medium project coordination.
• Experience in cable Headends, IPTV, OTT environments.
• Experience with multicast IP video, IP transport, Headend/Hub device configuration, servers, monitoring tools or Web Services is required.
• Experience in Cable Headends, Hubs, IPTV, FiOS, OTT environment, Web Services, Servers and VOD.
• Knowledge and operational use of video/network monitoring systems with troubleshooting and resolution experience.
• Strong organizational & interpersonal skills with emphasis on verbal/written communication, including the ability to understand technical information and relay in concise manner to stakeholders.
• Willing to work in a shifted 24x7 operations environment including holidays and weekends.
• Experience working with command-line based applications using a UNIX or Linux OS.

Responsibilities

• Monitor and analyze video delivery systems.
• Implement corrective actions based on troubleshooting.
• Manage knowledge articles and database.
• Lead/coordinate medium projects; resolve complex problems, including installation/testing of hardware and software.

Skills

Monitoring video delivery systems

Troubleshooting and implementing corrective actions

Strong organizational and interpersonal skills

Command-line based applications (UNIX/Linux)

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Video/network monitoring systems

Job description

3MK Software Solutions is the leading software service soltions provider and IT Staffing Supplier company, outsourcing and complex implementation services for the business across different functional areas and technologies with a core focus on software development and web designing development and GIS Software solutions and services. Our team is our core strength, we have selected the most skilled and talented specialists from the IT industry, and we continuously invest in developing their capabilities. The core management has many years of experience and has successfully leaded complex projects for major corporate in the field of healthcare, communication, retail and finance. During the term of these projects, the team had needed to develop an advanced implementation methodology.

Job Description

JOB DESCRIPTION

Client is looking for SEVERAL dynamic Ops Center Specialists in Irving, TX and San Diego, CA to be founding members of the Ops Center.

You will monitor, analyze, troubleshoot and implement corrective actions of end to end video delivery systems for our client.

The OC will operate in 24x7x365 mode and needs shift OC technicians.

• Major Incident Manager/Change Manager roles for ServiceNow and other tools.
• Monitor, analyze, troubleshoot and implement corrective actions of video delivery systems.
• Maintain and manage the knowledge articles and database.
• Work independently with ability to lead/coordinate medium projects and provide resolution for a wide range of complex problems which include installation and testing of associated hardware/software, scheduling/tracking and providing schedule/cost estimates to project team.
• Analyze customer requests for specific requirements and with planning, determine best operational solutions.
• Bachelor degree preferred or equivalent experience.
• Experience in monitoring, analyzing, troubleshooting and implementing corrective actions of video delivery systems.
• Experience working in cable Headends, FiOS, IPTV, OTT environment, Hubs, Web Services, Servers or Video Network Operations Center.
• Experience with multicast IP video, IP transport, Headend/Hub device configuration, servers, monitoring tools or Web Services is required.
• Experience in Cable Headends, Hubs, IPTV, FiOS, OTT environment, Web Services, Servers and VOD.
• Knowledge and operational use of video/network monitoring systems with troubleshooting and resolution experience.
• Strong organizational & interpersonal skills with emphasis on verbal/written communication, including the ability to understand technical information and relay in concise manner to stakeholders.
• Willing to work in a shifted 24x7 operations environment including holidays and weekends.
• Experience working with command-line based applications using a UNIX or Linux OS.

Additional Information

All your information will be kept confidential according to EEO guidelines.