IPTV NOC Operations Center Specialist (24/7)

3Mkllc-Softwaresolutions; San Diego (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading software service provider is seeking several NOC Support Specialists for its Ops Center in San Diego, CA. Ideal candidates will have a Bachelor’s degree and proven experience in monitoring, analyzing, and troubleshooting video delivery systems. Responsibilities include managing major incidents, analyzing specific customer requests, and maintaining knowledge databases. Candidates must be willing to work in a shifted operations environment, including holidays and weekends, and should have familiarity with UNIX/Linux systems.

Qualifications

• Experience in cable Headends, FiOS, IPTV, OTT environments.
• Understanding of multicast IP video and server configurations.
• Ability to work in a shifted 24x7 operations environment.

Responsibilities

• Manage major incidents and changes for ServiceNow.
• Analyze customer requests for operational solutions.
• Maintain knowledge articles and databases.

Skills

Monitoring and analyzing video delivery systems

Troubleshooting experience

Strong organizational skills

Interpersonal communication

Command-line applications in UNIX/Linux

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Video/network monitoring systems

Job description

A leading software service provider is seeking several NOC Support Specialists for its Ops Center in San Diego, CA. Ideal candidates will have a Bachelor’s degree and proven experience in monitoring, analyzing, and troubleshooting video delivery systems. Responsibilities include managing major incidents, analyzing specific customer requests, and maintaining knowledge databases. Candidates must be willing to work in a shifted operations environment, including holidays and weekends, and should have familiarity with UNIX/Linux systems.