IPTV with NOC

3Mkllc-Softwaresolutions; San Diego (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading software service provider is seeking several NOC Support Specialists for its Ops Center in San Diego, CA. Ideal candidates will have a Bachelor’s degree and proven experience in monitoring, analyzing, and troubleshooting video delivery systems. Responsibilities include managing major incidents, analyzing specific customer requests, and maintaining knowledge databases. Candidates must be willing to work in a shifted operations environment, including holidays and weekends, and should have familiarity with UNIX/Linux systems.

Qualifications

• Experience in cable Headends, FiOS, IPTV, OTT environments.
• Understanding of multicast IP video and server configurations.
• Ability to work in a shifted 24x7 operations environment.

Responsibilities

• Manage major incidents and changes for ServiceNow.
• Analyze customer requests for operational solutions.
• Maintain knowledge articles and databases.

Skills

Monitoring and analyzing video delivery systems

Troubleshooting experience

Strong organizational skills

Interpersonal communication

Command-line applications in UNIX/Linux

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Video/network monitoring systems

Job description

3MK Software Solutions is the leading software service soltions provider and IT Staffing Supplier company, outsourcing and complex implementation services for the business across different functional areas and technologies with a core focus on software development and web designing development and GIS Software solutions and services. Our team is our core strength, we have selected the most skilled and talented specialists from the IT industry, and we continuously invest in developing their capabilities. The core management has many years of experience and has successfully leaded complex projects for major corporate in the field of healthcare, communication, retail and finance. During the term of these projects, the team had needed to develop an advanced implementation methodology.

Job Description

NOC Support Specialist - 7 Positions

Location: Irving, TX and San Diego, CA

Long Term Contract

JOB DESCRIPTION

Client is looking for SEVERAL dynamic Ops Center Specialists in Irving, TX and San Diego, CA to be a founding members of the Ops Center.

You will monitor, analyze, troubleshoot and implement corrective actions of end to end video delivery systems for our client.

The OC will operate in 24x7x365 mode and needs shift OC technicians.

Responsibilities

• Major Incident Manager/Change Manager roles for ServiceNow and other tools.
• Monitor, analyze, troubleshoot and implement corrective actions of video delivery systems.
• Maintain and manage the knowledge articles and database.
• Work independently with ability to lead/coordinate medium projects and provide resolution for a wide range of complex problems which include installation and testing of associated hardware/software, scheduling/tracking and providing schedule/cost estimates to project team.
• Analyze customer requests for specific requirements and with planning, determine best operational solutions.
• Bachelor degree preferred or equivalent experience.
• Experience in monitoring, analyzing, troubleshooting and implementing corrective actions of video delivery systems.
• Experience working in cable Headends, FiOS, IPTV, OTT environment, Hubs, Web Services, Servers or Video Network Operations Center.
• Experience with multicast IP video, IP transport, Headend/Hub device configuration, servers, monitoring tools or Web Services is required.
• Experience in Cable Headends, Hubs, IPTV, FiOS, OTT environment, Web Services, Servers and VOD.
• Knowledge and operational use of video/network monitoring systems with troubleshooting and resolution experience.
• Strong organizational & interpersonal skills with emphasis on verbal/written communication, including the ability to understand technical information and relay in concise manner to stakeholders.
• Will be willing to work in a shifted 24x7 operations environment including holidays and weekends.
• Experience working with command-line based applications using a UNIX or Linux OS.

Additional Information

All your information will be kept confidential according to EEO guidelines.