NOC- Network Operation Center Specialist

3Mkllc-Softwaresolutions; Irving (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading software solutions provider is seeking NOC -- Network Operation Center Specialists for a long-term contract based in Irving, TX. Responsibilities include monitoring and troubleshooting video delivery systems, maintaining knowledge databases, and leading medium projects. Candidates should have a Bachelor’s degree or equivalent experience with skills in UNIX/Linux OS and video network monitoring. Work environment requires flexibility to operate in a 24x7 shift schedule including holidays and weekends.

Qualifications

• Bachelor degree preferred or equivalent experience.
• Experience in monitoring, analyzing, troubleshooting and implementing corrective actions of video delivery systems.
• Experience in Cable Headends, Hubs, IPTV, FiOS, OTT environment.

Responsibilities

• Monitor, analyze, troubleshoot and implement corrective actions of end-to-end video delivery systems.
• Maintain and manage the knowledge articles and database.
• Work independently with ability to lead/coordinate medium projects.

Skills

Monitoring and analyzing video delivery systems

Troubleshooting skills

Command-line applications

Organizational skills

Interpersonal communication

Education

Bachelor degree or equivalent experience

Tools

UNIX or Linux OS

ServiceNow

Video/network monitoring systems

Job description

Overview

• Contract
• NOC -- Network Operation Center Specialist

3MK Software Solutions is the leading software service soltions provider and IT Staffing Supplier company, outsourcing and complex implementation services for the business across different functional areas and technologies with a core focus on software development and web designing development and GIS Software solutions and services. Our team is our core strength, we have selected the most skilled and talented specialists from the IT industry, and we continuously invest in developing their capabilities. The core management has many years of experience and has successfully leaded complex projects for major corporate in the field of healthcare, communication, retail and finance. During the term of these projects, the team had needed to develop an advanced implementation methodology.

NOC Support Specialist - 7 Positions

Location: Irving, TX and San Diego, CA

Long Term Contract

Responsibilities

• Monitor, analyze, troubleshoot and implement corrective actions of end to end video delivery systems for our client.
• Major Incident Manager/Change Manager roles for ServiceNow and other tools.
• Maintain and manage the knowledge articles and database.
• Work independently with ability to lead/coordinate medium projects and provide resolution for a wide range of complex problems which include installation and testing of associated hardware/software, scheduling/tracking and providing schedule/cost estimates to project team.
• Analyze customer requests for specific requirements and with planning, determine best operational solutions.
• Willing to work in a shifted 24x7 operations environment including holidays and weekends.
• Experience working with command-line based applications using a UNIX or Linux OS.

Qualifications

• Bachelor degree preferred or equivalent experience
• Experience in monitoring, analyzing, troubleshooting and implementing corrective actions of video delivery systems.
• Experience working in cable Headends, FiOS, IPTV, OTT environment, Hubs, Web Services, Servers or Video Network Operations Center.
• Experience with multicast IP video, IP transport, Headend/Hub device configuration, servers, monitoring tools or Web Services is required.
• Experience in Cable Headends, Hubs, IPTV, FiOS, OTT environment, Web Services, Servers and VOD.
• Knowledge and operational use of video/network monitoring systems with troubleshooting and resolution experience.
• Strong organizational & interpersonal skills with emphasis on verbal/written communication, including the ability to understand technical information and relay in concise manner to stakeholders.
• Will to work in a shifted 24x7 operations environment including holidays and weekends.
• Experience working with command-line based applications using a UNIX or Linux OS.

NOC and IPTV, FiOS, VOD

All your information will be kept confidential according to EEO guidelines.