NOC Support Engineer - Global IP Desk (24x7)

Transaction Network Services (TNS); North Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

Transaction Network Services (TNS) is seeking a Field Support Engineer to join our Global IP Desk. You will provide on-site technical and non-technical support to clients, manage incidents, and coordinate with Cisco/Juniper TAC for complex issues.

The role requires strong networking knowledge, experience in a NOC/FT environment, and a customer-focused approach. Based in the United States (NC), this full-time position offers rotating on-call shifts and opportunities to work with a global team.

Qualifications

• Bachelor's degree in a technical field or equivalent work experience.
• Experience providing on-site support in financial services or NOC environments.
• Strong knowledge of TCP/IP, routing protocols, and network infrastructure.

Responsibilities

• Provide on-site and remote technical support for global networks and services.
• Raise and manage incident tickets, coordinate with TAC and engineering teams.
• Monitor networks, perform troubleshooting, and implement change management activities.
• Provide after-hours on-call escalation and ensure service restoration with minimal impact.

Skills

TCP/IP Networking

Cisco/Arista/Juniper

Incident Management

NOC Experience

ITIL Certification

Education

Bachelor's degree in CS/IT or related

Tools

Cisco IOS

Junos OS

Arista EOS

Visio

MS Office

Job description

Transaction Network Services (TNS) is seeking a Field Support Engineer to join our Global IP Desk. You will provide on-site technical and non-technical support to clients, manage incidents, and coordinate with Cisco/Juniper TAC for complex issues.

The role requires strong networking knowledge, experience in a NOC/FT environment, and a customer-focused approach. Based in the United States (NC), this full-time position offers rotating on-call shifts and opportunities to work with a global team.