NOC Service Availability Lead — Incident & Change

IDR, Inc.; Denver (CO); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits; Medical, Vision, Dental

Employee Stock Ownership Program

Dedicated Engagement Manager

Job summary

IDR, Inc. in Denver seeks a Service Availability Lead to drive change and incident management in a 24x7 NOC. You will lead CAB reviews, coordinate resources, and ensure rapid resolutions to critical incidents while maintaining service continuity.

This role partners with engineering and operations leadership to stabilize services, optimize response times, and support PTO/leave with flexible shift coverage. Competitive compensation and full benefits are offered.

Qualifications

• Experience in a NOC or 24x7 IT operations environment.
• Hands-on incident management experience in a NOC/operations setting.
• Strong Change Management experience with CAB familiarity.
• Experience leading critical incidents and coordinating resources.
• Understanding of MOPs, risk assessments and rollback procedures.

Responsibilities

• Lead and coordinate Change Management activities, including CAB reviews, MOP validation, risk assessments, and change execution.
• Serve as the incident lead for critical operational incidents, managing communications and technical coordination.
• Manage assigned shifts within the 24x7 NOC, monitoring operational issues and driving resolution.
• Collaborate with technical teams and leadership to ensure operational stability and effective incident response.
• Support shift flexibility to accommodate PTO, leave, and operational needs.

Skills

NOC operations

Change management

Incident management

CAB processes

Risk assessment

Stakeholder coordination

Tools

ITIL framework

Job description

IDR, Inc. in Denver seeks a Service Availability Lead to drive change and incident management in a 24x7 NOC. You will lead CAB reviews, coordinate resources, and ensure rapid resolutions to critical incidents while maintaining service continuity.

This role partners with engineering and operations leadership to stabilize services, optimize response times, and support PTO/leave with flexible shift coverage. Competitive compensation and full benefits are offered.