NOC Lead | 24/7 Network Operations Leader

Zentro Internet, LLC; Chicago (IL); Hybrid; USD 43,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vacation and holidays

Hybrid schedule

Job summary

Zentro Internet, LLC is seeking a NOC Lead to provide day‑to‑day support in a 24/7/365 Contact Center. You will guide the NOC team to ensure timely, accurate responses and high customer satisfaction across departments.

The role requires strong networking knowledge, incident management, and ability to communicate effectively with customers and teams. Hybrid work with potential shifts in Los Angeles or Chicago.

Qualifications

• Degree in Computer Science or related field is a plus but not required.
• 2+ years of experience in Telecommunications is required.
• Understanding of networking concepts such as Wi‑Fi, TCP/IP, DHCP, DNS, HTTP, ICMP, IPV4/6, OSPF.
• Ability to perform operations utilizing command prompt and/or Secure Shell.
• Certifications: Network+, CCNA, CWNA, Security+, A+ are a plus.
• Experience with Cisco, Juniper, Brocade, Mikrotik, Ruckus, Siklu, Aviat is a plus.

Responsibilities

• Demonstrate obsession for and pursue excellent customer service.
• Ensure timely communication and resolution for customer issues.
• Meet SLAs and follow all process steps.
• Leverage reports and dashboards to monitor KPI performance.
• Monitor daily work to ensure timely, accurate task completion.
• Serve as escalation point for customer requests.
• Collaborate with supervisors to enforce policies and drive improvement.
• Process sales orders for inventory as needed.
• Reach out to escalated customers on specific situations.
• Own interdepartmental practices and propagate best practices.
• Compile reports to property and network-wide levels.

Skills

Multitasking

Accountability

Pressure management

Process enforcement

Policy knowledge

Discretion

Professionalism

Communication

On-call

Customer focus

Business presence

Education

Degree in Computer Science

Tools

Cisco

Juniper

Brocade

Mikrotik

Ruckus

Siklu

Aviat

Job description

Zentro Internet, LLC is seeking a NOC Lead to provide day‑to‑day support in a 24/7/365 Contact Center. You will guide the NOC team to ensure timely, accurate responses and high customer satisfaction across departments.

The role requires strong networking knowledge, incident management, and ability to communicate effectively with customers and teams. Hybrid work with potential shifts in Los Angeles or Chicago.