Service Availability Lead — IT Change & Incident Operations

Trissential, LLC; Denver (CO); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Career development

Job summary

Trissential, LLC is seeking an experienced IT Solution Analyst (Service Availability Lead) to join our client's team in a high-visibility operational leadership role in Denver. You will drive change and incident management, assess risk, and ensure service availability across enterprise networks in a 24x7 environment.

Focus on leading CAB and TCAB meetings, reviewing ServiceNow change requests, coordinating incident response, and guiding cross-functional teams through operational procedures.

Qualifications

• Bachelor degree in IT, CS, Engineering or related field.

Responsibilities

• Review and approve ServiceNow change requests for risk mitigation.
• Lead CAB and TCAB meetings.
• Assess technical risk of network and infrastructure changes.
• Coordinate incident management during outages.
• Escalate issues to network operations and stakeholders.
• Guide operations center technicians through procedures.
• Facilitate cross-team communications.
• Ensure adherence to change, risk, and incident best practices.

Skills

IT operations

Service availability

Change management

Incident management

Risk assessment

Network operations

CAB leadership

Stakeholder communication

ServiceNow

Education

Bachelor's degree in IT/CS/Engineering

ITIL Foundation

Tools

ServiceNow

Job description

Trissential, LLC is seeking an experienced IT Solution Analyst (Service Availability Lead) to join our client's team in a high-visibility operational leadership role in Denver. You will drive change and incident management, assess risk, and ensure service availability across enterprise networks in a 24x7 environment.

Focus on leading CAB and TCAB meetings, reviewing ServiceNow change requests, coordinating incident response, and guiding cross-functional teams through operational procedures.