Service Availability Lead

IDR, Inc.; Denver (CO); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits; Medical, Vision, Dental

Employee Stock Ownership Program

Dedicated Engagement Manager

Job summary

IDR, Inc. in Denver seeks a Service Availability Lead to drive change and incident management in a 24x7 NOC. You will lead CAB reviews, coordinate resources, and ensure rapid resolutions to critical incidents while maintaining service continuity.

This role partners with engineering and operations leadership to stabilize services, optimize response times, and support PTO/leave with flexible shift coverage. Competitive compensation and full benefits are offered.

Qualifications

• Experience in a NOC or 24x7 IT operations environment.
• Hands-on incident management experience in a NOC/operations setting.
• Strong Change Management experience with CAB familiarity.
• Experience leading critical incidents and coordinating resources.
• Understanding of MOPs, risk assessments and rollback procedures.

Responsibilities

• Lead and coordinate Change Management activities, including CAB reviews, MOP validation, risk assessments, and change execution.
• Serve as the incident lead for critical operational incidents, managing communications and technical coordination.
• Manage assigned shifts within the 24x7 NOC, monitoring operational issues and driving resolution.
• Collaborate with technical teams and leadership to ensure operational stability and effective incident response.
• Support shift flexibility to accommodate PTO, leave, and operational needs.

Skills

NOC operations

Change management

Incident management

CAB processes

Risk assessment

Stakeholder coordination

Tools

ITIL framework

Job description

IDR is seeking a Service Availability Lead to join one of our top clients for an opportunity in Denver, Colorado. This role involves leading critical change management and incident management activities within a 24x7 NOC environment, ensuring service continuity and operational excellence in a high-tech setting.

Position Overview for the Service Availability Lead:

• Lead and coordinate Change Management activities, including CAB reviews, MOP validation, risk assessments, and change execution.
• Serve as the incident lead for critical operational incidents, managing communications and technical coordination.
• Manage assigned shifts within the 24x7 NOC, monitoring operational issues and driving resolution.
• Collaborate with technical teams and leadership to ensure operational stability and effective incident response.
• Support shift flexibility to accommodate PTO, leave, and operational needs.

Requirements for the Service Availability Lead:

• Experience in a NOC, Network Operations, IT Operations, or similar 24x7 environment.
• Hands-on incident management experience within a NOC/operations environment.
• Strong Change Management experience, with familiarity with CAB processes.
• Experience leading critical incidents and coordinating technical resources.
• Understanding of MOPs, change impact assessments, risk management, and rollback procedures.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.