Service Availability & Change Management Lead

The Ash Group; Denver (CO); Hybrid; USD 45,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

The Ash Group is hiring a Service Availability Lead (24631) for a major utility client. This hybrid role is based in Denver, CO or Minneapolis, MN, offering up to $55 per hour W2.

It’s a 12-month contract with potential conversion, and benefits include medical, dental, vision, and a 401(k) plan after six months. Responsibilities include ensuring service reliability, applying ITIL practices, and leading organizational changes.

Qualifications

• Bachelor’s degree in IT, engineering, business administration, organizational development, or related field is a must.
• 7+ years of experience with NOC or incident management.
• Experience leading enterprise-wide operational and technology initiatives.

Responsibilities

• Ensure reliability, availability, resilience, and successful adoption of critical services acrossGroup.
• Combine service availability, organizational change, major incident, and continuous improvement to minimize disruptions and drive outcomes.
• Be a trusted advisor to business and technology leaders enabling transformation initiatives.

Skills

NOC/Incident Mgmt

ITIL & Change Mgmt

ServiceNow

Education

Bachelor’s degree

Tools

ServiceNow

Job description

*** US Citizens or Green Card Holder Only. No C2C or 3rd Parties ***

Summary

The Ash Group is hiring a Service Availability Lead (24631) for our client, a major electricity and natural gas utility provider. This is a 12-month contract position working in Denver, CO or Minneapolis, MN (Hybrid). We are offering a pay rate up to $55 per hour W2 based on skill set.

• Compensation: Up to $55/hr W2
• Benefits: Medical, dental, vision, and direct primary care benefits. After six months of employment, enjoy a 4% matched 401(k) plan with immediate 100% vesting.
• Duration: 12-month contract to hire
• Location: Denver, CO or Minneapolis, MN (Hybrid)

What You'll Be Doing

• The Service Availability & Change Management Lead is responsible for ensuring the reliability, availability, resilience, and successful adoption of critical business and technology services acrossCompany.
• This role combines Service Availability Management, Organizational Change Management, Major Incident Management, and Continuous Improvement practices to minimize service disruptions, improve employee adoption of change, and deliver sustainable business outcomes.
• The position serves as a trusted advisor to business and technology leaders, ensuring operational excellence while enabling successful transformation initiatives.

What We're Looking For

• Bachelor's degree in Information Technology, Engineering, Business Administration, Organizational Development, or related field is a must
• Must have 7+ years of experience with previous NOC or Incident Management experience
• Experience leading enterprise-wide operational and technology initiatives.
• Strong knowledge of ITIL, Service Availability, Incident, Problem, and Change Management practices.
• Must have ServiceNow ticketing and ITIL experience
• Must be able to work one of the following shifts:

Shift 5 - Wed-Sat: 6:00 AM-4:00 PM (Sunday, Monday, Tuesday off)

Shift 6 - Wed-Sat: 2:00 PM-12:00 AM (Sunday, Monday, Tuesday off)

Shift 8 - Mon-Thu: 8:00 AM-6:00 PM (Friday, Saturday, Sunday off)