NOC Operations Lead - 2nd Shift

Evolving Solution Services; Oklahoma City (OK); On-site; USD 65,000 - 85,000; Full time

Job summary

Evolving Solution Services is seeking a Telecommunications NOC Supervisor for the 2nd shift in Oklahoma City. You will oversee the NOC, guide technicians, and ensure service levels for voice, data, wireless, and fiber networks.

The role emphasizes incident management, change control, and performance reporting in a 24/7 environment. Requires IP networking expertise and relevant certifications, with 3–5 years of leadership in NOC settings.

Qualifications

• Associate or Bachelor’s degree in Telecommunications, Engineering, or IT.
• Preferred certifications: CCNA, JNCIA, Network+, ITIL Foundation.
• Experience supervising technical teams in a 24/7 environment.
• Strong IP networking, routing, switching, fiber, wireless, VoIP, and transport knowledge.
• Experience with NOC tools and incident/change management.
• Ability to manage escalations and coordinate cross-functional response.

Responsibilities

• NOC Team Leadership — Supervise NOC technicians, assign tasks, manage schedules.
• Network Monitoring — Real-time monitoring of network elements, alarms, and performance metrics.
• Incident Management — Lead responses to outages and degraded service.
• Troubleshooting Oversight — Guide diagnostics for fiber, wireless, IP, VoIP, transport.
• Escalation & Vendor Management — Coordinate with engineering, field ops, carriers and vendors.
• Documentation & Reporting — Maintain logs, incident reports, shift summaries.

Skills

IP networking

NOC tools

24/7 supervision

Education

Associate or Bachelor’s degree in Telecommunications/Engineering/IT

Tools

Monitoring platforms

Ticketing systems

Network management systems

Job description

Evolving Solution Services is seeking a Telecommunications NOC Supervisor for the 2nd shift in Oklahoma City. You will oversee the NOC, guide technicians, and ensure service levels for voice, data, wireless, and fiber networks.

The role emphasizes incident management, change control, and performance reporting in a 24/7 environment. Requires IP networking expertise and relevant certifications, with 3–5 years of leadership in NOC settings.