NOC Supervisor — Incident & Operations Lead

Comtech Telecommunications Corp.; Broomfield (CO); On-site; USD 80,000 - 110,000; Full time

Job summary

Comtech Telecommunications Corp. in Colorado is seeking a Supervisor for the NOC to lead a shift of Network Analysts in detecting and resolving faults in production environments.

You will mentor the team, drive incident management, and coordinate with Tier 3 Engineering to meet response targets. The role requires hands-on troubleshooting, knowledge of monitoring tools, and the ability to escalate appropriately while maintaining clear customer and contract communications.

Qualifications

• Experience supervising a shift of Network Analysts.
• Strong incident management and incident response skills.
• Ability to guide troubleshooting and document SOPs.

Responsibilities

• Oversee daily operations of the NOC team, ensuring timely response to customer and third-party provider calls and requests.
• Direct and guide the team in initiating, triaging, resolving, and escalating incident tickets, including coordination with Tier 3 Engineering.
• Monitor team workload, email queues, and network elements to ensure proactive detection of anomalies and consistent, high-quality troubleshooting.
• Ensure the delivery of in-depth technical support via helpdesk channels, stepping in for complex or escalated issues as needed.
• Maintain oversight of customer notifications, ensuring accurate and timely communication of incident progress and status changes.
• Review, approve, and ensure the quality of knowledgebase articles created by the team; identify gaps and drive documentation improvements.
• Provide guidance on call trace review and analysis, validating the team’s findings on call routing and ensuring consistency in methodology.
• Act as a primary NOC liaison for customer contracts, ensuring compliance with service expectations and managing escalations.
• Coordinate and oversee support calls between vendors and customers, ensuring effective communication

Skills

NOC supervision

Incident management

Team leadership

Troubleshooting

Vendor coordination

Job description

Comtech Telecommunications Corp. in Colorado is seeking a Supervisor for the NOC to lead a shift of Network Analysts in detecting and resolving faults in production environments.

You will mentor the team, drive incident management, and coordinate with Tier 3 Engineering to meet response targets. The role requires hands-on troubleshooting, knowledge of monitoring tools, and the ability to escalate appropriately while maintaining clear customer and contract communications.