NOC Supervisor — On-Site Network Operations Lead

Phoenix Staff; Phoenix (AZ); On-site; USD 90,000 - 100,000; Full time

Job summary

Phoenix Staff seeks a hands-on Network Operations Center (NOC) Supervisor to lead a technical team responsible for monitoring, supporting, and maintaining critical network infrastructure. This on-site role in Phoenix requires excellence in leadership and incident response to ensure high availability.

You will coach staff, coordinate changes, monitor performance, and partner with IT leaders to meet business needs. Evening/weekend coverage may be required.

Qualifications

• 4+ years of progressively responsible IT or network experience in a NOC or related environment.
• Solid knowledge of network operations, LAN/WAN technologies, monitoring, and troubleshooting.
• Demonstrated ability to lead, coach, motivate, and develop technical team members.
• Strong analytical, organizational, and problem‑solving capabilities.
• Ability to balance multiple priorities and deadlines in a fast-paced environment.
• Strong customer service, interpersonal, and communication skills.
• Ability to communicate technical issues clearly to technical and non-technical audiences.
• Availability to work outside standard business hours when necessary (evenings, weekends, holidays).
• Equivalent combinations of education, training, and experience may be considered.

Responsibilities

• Lead the NOC team, including staffing, performance management, coaching, goal setting, and employee development.
• Direct daily monitoring, troubleshooting, and support activities across LAN/WAN network infrastructure.
• Guide the investigation and resolution of network incidents, outages, and service disruptions.
• Support network installations, deployments, upgrades, backup activities, and disaster recovery initiatives.
• Analyze incident and problem reports to identify recurring issues, trends, and opportunities for operational improvement.
• Oversee network hardware and software assets, licensing, inventory, and equipment lifecycle management.
• Partner with IT leadership on change management activities, ensuring network changes align with policies and standards.
• Contribute to annual operating and capital budget planning.
• Coordinate network vendor relationships and monitor costs.
• Evaluate evolving network technologies and practices to improve operations.
• Develop and implement processes that increase NOC efficiency, consistency, and service quality.
• Track team and network performance metrics and recommend improvements.

Skills

Leadership

Coaching

Analytical thinking

Communication

Customer service

Time management

Education

Associate degree in Information Technology or related

Bachelor’s degree (preferred)

Job description

Phoenix Staff seeks a hands-on Network Operations Center (NOC) Supervisor to lead a technical team responsible for monitoring, supporting, and maintaining critical network infrastructure. This on-site role in Phoenix requires excellence in leadership and incident response to ensure high availability.

You will coach staff, coordinate changes, monitor performance, and partner with IT leaders to meet business needs. Evening/weekend coverage may be required.