NOC Shift Lead: Network Operations & Incident Response

CACI; Denver (CO); On-site; USD 68,000 - 144,000; Full time

Benefits offered by this job

Healthcare

Wellness Programs

Retirement Plans

Continuing Education

Time Off Benefits

Job summary

An established industry player is seeking a dedicated NOC Shift Lead to oversee a team in a dynamic 24/7 environment. This role is pivotal in ensuring network uptime and operational efficiency while mentoring junior staff. The ideal candidate will possess strong leadership skills and a deep understanding of network protocols and security. You will play a crucial role in incident management, service request prioritization, and maintaining service level agreements. Join a forward-thinking organization that values flexibility and offers comprehensive benefits, fostering both professional growth and work-life balance.

Qualifications

• 5+ years in network operations, including 2+ years in leadership.
• Strong understanding of network infrastructure and security.

Responsibilities

• Supervise NOC team, ensuring effective monitoring of network performance.
• Manage network incidents and ensure timely resolutions.

Skills

Leadership Skills

Network Protocols

Problem-Solving Skills

Analytical Skills

Communication Skills

Flexibility

Education

Bachelor's degree in Computer Science

Relevant Certifications (CCNA, CCNP, ITIL)

Tools

Network Monitoring Tools

Ticketing Systems

Job description

An established industry player is seeking a dedicated NOC Shift Lead to oversee a team in a dynamic 24/7 environment. This role is pivotal in ensuring network uptime and operational efficiency while mentoring junior staff. The ideal candidate will possess strong leadership skills and a deep understanding of network protocols and security. You will play a crucial role in incident management, service request prioritization, and maintaining service level agreements. Join a forward-thinking organization that values flexibility and offers comprehensive benefits, fostering both professional growth and work-life balance.