Senior NOC Technician & Shift Lead (24/7)

NetFabric IT Solutions; Indiana (PA); On-site; USD 85,000 - 115,000; Full time

Job summary

NetFabric IT Solutions is seeking a Shift Supervisor to lead our 24×7 Network Operations Center. This is a hands-on, player-coach role for a senior technologist with solid leadership and mentoring experience.

The NOC monitors client networks and systems, triages issues, and escalates to senior technicians as needed. The role requires leadership, strong technical skills in switching, routing, storage, databases, firewalls, and optical networking, and a commitment to reliability.

Qualifications

• Commitment to Integrity and Professionalism.
• Able to demonstrate Leadership/Ownership regardless of position or tenure.
• Intelligent, Capable, and Creative.
• Thirst for Knowledge and Continual Improvement.
• Highschool Diploma.
• Relevant technical certifications such as CompTIA A+, Network+ (or equivalent experience).

Responsibilities

• Provide timely and professional response to emails and phone calls.
• Identify, remediate, and document issues / outages in accordance with operational runbooks.
• Escalate service interruptions / outages in accordance with established agreements, obligations, and procedures.
• Provide ongoing status updates for outstanding issues and ensure remediation is tracked to completion / customer satisfaction.
• Perform routine event and alarm monitoring in accordance with standard operating procedures.
• Perform start of day and end of day routine tasks per standard operating procedures.
• Perform basic and routine operational/administrative tasks necessary to maintain and manage key systems per standard operating procedures.
• Participate in on-call rotation and after-hours escalation.

Skills

Leadership/Ownership

Integrity and Professionalism

Creativity/Problem-solving

Thirst for Knowledge

Education

Highschool Diploma

CompTIA A+ or equivalent

Network+ or equivalent

Tools

Powershell

Bash

Job description

NetFabric IT Solutions is seeking a Shift Supervisor to lead our 24×7 Network Operations Center. This is a hands-on, player-coach role for a senior technologist with solid leadership and mentoring experience.

The NOC monitors client networks and systems, triages issues, and escalates to senior technicians as needed. The role requires leadership, strong technical skills in switching, routing, storage, databases, firewalls, and optical networking, and a commitment to reliability.