NOC Night-Shift Analyst: Mainframe & Cloud Ops

Fnbo---First-National-Bank-of-Omaha-1; Omaha (NE); Hybrid; USD 52,000 - 86,000; Full time

Benefits offered by this job

Hybrid work schedule

Medical, dental, vision Insurance

401k with matching

Job summary

FNTS is seeking a NOC Analyst for the 3rd shift to monitor mainframe and cloud core systems, ensuring timely batch processing and incident response. The role emphasizes proactive communication, issue escalation, and collaboration with customer partners across a high-velocity environment.

You will support batch jobs, outages, and patching, while contributing to runbooks and automation initiatives. A strong customer-service mindset and solid IT operations background are essential.

Qualifications

• Basic knowledge in desktop, server, and network operations.
• Experience in enterprise IT operations and supporting stakeholders.
• Strong communication and customer service orientation.

Responsibilities

• Monitor and submit customer mainframe batch processes.
• Monitor and report on customer network and/or server outages.
• Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli or similar scheduling software.
• Monitor customer communication via email or phone, escalating where appropriate.
• Participate in customer bridge calls as needed.
• Monitor and assist with server patching activities.
• Incident triage, correlation, and escalation.
• Create and enhance operational documentation including runbooks, processes and procedures.
• Identify and recommend improvements that enhance the client experience.
• Participate in automaton efforts leveraging advanced automation technologies.
• Complete duties as assigned.

Skills

Mainframe operations

Batch processing

CA7 Scheduler

IBM Tivoli

Network operations

Customer service

Communication skills

Tools

CA7/CA Scheduler

IBM Tivoli

Job description

FNTS is seeking a NOC Analyst for the 3rd shift to monitor mainframe and cloud core systems, ensuring timely batch processing and incident response. The role emphasizes proactive communication, issue escalation, and collaboration with customer partners across a high-velocity environment.

You will support batch jobs, outages, and patching, while contributing to runbooks and automation initiatives. A strong customer-service mindset and solid IT operations background are essential.