3rd Shift NOC Analyst: Mainframe Batch & Automation

First National Technology Solutions, Inc.; Omaha (NE); Ibrido; USD 52.000 - 86.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision Insurance

401k with Matching Contributions

Time Off Programs

Health Savings Account (HSA) / Dep. 2

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Descrizione del lavoro

FNTS, a trusted IT services provider headquartered in Omaha, NE, is seeking a NOC Analyst for a third shift (11PM–7:30AM CST) to support mainframe and cloud core systems. You will monitor batch processes, outages, and perform scheduling using CA7/CA Scheduler/IBM Tivoli, while communicating with customers and teams across the organization.

The role emphasizes incident triage, documentation, and continuous improvement in a high-volume, dynamic environment.

Competenze

• Basic knowledge of desktop, server, and network operations.
• Experience in an enterprise IT operations environment offering customer service.
• Excellent oral and written communication skills.
• Knowledge of mainframe, tape management, and batch operations.
• Demonstrated ability to collaborate with colleagues, leadership, partners and customers.

Mansioni

• Monitor and submit customer mainframe batch processes.
• Monitor and report customer network and/or server outages.
• Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli or similar scheduling software.
• Monitor customer communications via email or phone, escalating where appropriate.
• Participate in customer bridge calls as needed.
• Monitor and assist with server patching activities.
• Incident triage, correlation, and escalation.
• Create and enhance operational documentation including runbooks, processes and procedures.
• Identify and recommend improvements to enhance the client experience.
• Participate in automation efforts leveraging advanced automation technologies.
• Complete duties as assigned.

Conoscenze

Desktop operations

Server operations

Network operations

Customer service

Oral and written communication

Mainframe knowledge

Team collaboration

Strumenti

CA7/CA Scheduler/IBM Tivoli

Descrizione del lavoro

FNTS, a trusted IT services provider headquartered in Omaha, NE, is seeking a NOC Analyst for a third shift (11PM–7:30AM CST) to support mainframe and cloud core systems. You will monitor batch processes, outages, and perform scheduling using CA7/CA Scheduler/IBM Tivoli, while communicating with customers and teams across the organization.

The role emphasizes incident triage, documentation, and continuous improvement in a high-volume, dynamic environment.