Production Control Analyst FNTS

First National Technology Solutions, Inc.; Omaha (NE); Hybrid; USD 52,000 - 86,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Matching Contributions

Time Off Programs

Health Savings Account (HSA) / Dep. 2

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

FNTS, a trusted IT services provider headquartered in Omaha, NE, is seeking a NOC Analyst for a third shift (11PM–7:30AM CST) to support mainframe and cloud core systems. You will monitor batch processes, outages, and perform scheduling using CA7/CA Scheduler/IBM Tivoli, while communicating with customers and teams across the organization.

The role emphasizes incident triage, documentation, and continuous improvement in a high-volume, dynamic environment.

Qualifications

• Basic knowledge of desktop, server, and network operations.
• Experience in an enterprise IT operations environment offering customer service.
• Excellent oral and written communication skills.
• Knowledge of mainframe, tape management, and batch operations.
• Demonstrated ability to collaborate with colleagues, leadership, partners and customers.

Responsibilities

• Monitor and submit customer mainframe batch processes.
• Monitor and report customer network and/or server outages.
• Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli or similar scheduling software.
• Monitor customer communications via email or phone, escalating where appropriate.
• Participate in customer bridge calls as needed.
• Monitor and assist with server patching activities.
• Incident triage, correlation, and escalation.
• Create and enhance operational documentation including runbooks, processes and procedures.
• Identify and recommend improvements to enhance the client experience.
• Participate in automation efforts leveraging advanced automation technologies.
• Complete duties as assigned.

Skills

Desktop operations

Server operations

Network operations

Customer service

Oral and written communication

Mainframe knowledge

Team collaboration

Tools

CA7/CA Scheduler/IBM Tivoli

Job description

ABOUT FNTS

As a nationally recognized Cloud Service Provider, FNTS has a proven history guiding our customers through their cloud journey. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries. Our culture and our employees are the heart of our story - and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job

The FNTS NOC provides 24 X 7 operational support to a variety of customers in a broad range of industries. We utilize various tools to provide timely, accurate and reliable batch processing and system monitoring services across multiple platforms. The NOC Analyst role is responsible for technology support for business partners and internal customers. This position plays a critical role in our success, providing support for Mainframe and Cloud Core Systems and the underlying infrastructure.

• Monitoring core systems/processes
• Mainframe job scheduling and abend remediation
• Providing solutions and/or escalating to appropriate support teams for impacting events
• Acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment

About This Role

FNTS NOC Analyst (3rd Shift: 11PM - 07:30AM CST) Analyst I, FN Technology Solutions. As a nationally recognized trusted advisor in managed IT services for the past 25 years, FNTS has a proven history supporting IBMz, IBMi, Windows, Linux, and AIX. FNTS has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries. FNTS operates one of the most secure, technically advanced data centers in the United States. Headquartered in Omaha, Nebraska, FNTS is a subsidiary of First National of Nebraska (FNNI). FNNI and its affiliates have $23 billion in assets and nearly 5,000 employee associates. At FNTS, every team member has influence over the work we do and the service we provide to clients. This includes making our processes more efficient and effective, our solution offerings more robust, and keeping our teams connected. The organization is committed to providing opportunities for personal development through training and leadership development.

Key Responsibilities

• Monitor and submit customer mainframe batch processes
• Monitor and report on customer network and/or server outages
• Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli or similar scheduling software
• Monitor customer communication via email or phone, escalating where appropriate
• Participate in customer bridge calls as needed
• Monitor and assist with server patching activities
• Incident triage, correlation, and escalation
• Create and enhance operational documentation including runbooks, processes and procedures
• Identify and recommend improvements that enhance the client experience
• Participate in automaton efforts leveraging advanced automation technologies
• Complete duties as assigned

The Ideal Candidate for This Role

• Basic knowledge in desktop, server, and network operations
• Experience acting in a supporting role in an enterprise class IT operations environment
• Demonstrated ability to provide excellent customer service experiences
• Must have excellent oral and written communication skill
• Knowledge of mainframe, tape management, and batch operations
• Demonstrated success collaborating with colleagues, senior leadership, business partners, and customers

Preferred Qualifications

• 1 year customer service experience in the Information Technology Industry
• 1 year operational mainframe experience
• 1 year experience in utilizing mainframe job scheduling systems (using one or more of these technologies CA7/CA Scheduler/IBM Tivoli)
• 1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience
• 1 year experience in desktop, server, and or network support

Compensation

Compensation range (base pay): $52,374.00-$86,417.00. This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment

It is anticipated that the incumbent in this role will work in a hybrid capacity, balancing in-person collaboration three (3) days a week with remote flexibility two (2) days a week. As part of our team, you'll experience the energy and relationship-building of face-to-face collaboration while still enjoying the flexibility of remote workdays. We provide the tools and technology to ensure seamless transitions between work environments, supporting your productivity wherever you are. Please note that work location is subject to change based on business needs.

Benefits Overview

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

For additional information regarding compensation and benefits, e-mail FNBO at [e-mail]. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20261814

Equal Opportunity & Belonging

FNTS believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves - no matter their role or where they are in their journey. FNTS is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. FNTS follows federal law regarding the use of marijuana (this applies to all non-California applicants). FNTS is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

Application Deadline

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.