Mainframe Systems Ops Specialist - Night Shift

UnitedHealth Group; Elk River (MN); On-site; Confidential; Full time

Job summary

UnitedHealth Group is seeking an Associate Systems Management Analyst to support mission-critical enterprise Mainframe systems at the MN053 Data Center. You will manage high-volume batch operations, monitor SLAs hourly, and leverage AI tools to streamline workflows while ensuring security and compliance.

This onsite role requires night shift coverage and collaboration with multiple application teams. You will drive continuous improvement in batch processing, participate in change management with

Qualifications

• 2+ years in a large-scale Mainframe environment supporting multiple LPARs or Bachelor's degree.
• 2+ years supporting multiple application teams with Workload Automation requests.
• 2+ years supporting Mainframe maintenance changes.
• 1+ years of experience with CICS, DB2, and Mainframe infrastructure.
• Ability to work onsite full-time at the MN053 Data Center and comply with security protocols.
• Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat)

Responsibilities

• Handle ~15 million batch requests per month across enterprise Mainframe environments.
• Actively monitor system performance by the hour to ensure upcoming online SLAs are met.
• Escalate operational issues to leadership proactively when SLAs are in jeopardy.
• Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams.
• Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols.
• Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement.
• Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation.
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement.

Skills

Mainframe experience

CICS

DB2

Workload Automation

ITSM / ServiceNow

AI tools in operations

Security/compliance

Education

Bachelor's degree in Computer Science / Information Technology

Tools

ServiceNow

TWS/z

CA7

Job description

UnitedHealth Group is seeking an Associate Systems Management Analyst to support mission-critical enterprise Mainframe systems at the MN053 Data Center. You will manage high-volume batch operations, monitor SLAs hourly, and leverage AI tools to streamline workflows while ensuring security and compliance.

This onsite role requires night shift coverage and collaboration with multiple application teams. You will drive continuous improvement in batch processing, participate in change management with