NOC Network Support II Tier II Troubleshooter Night Shift

Comtech Telecommunications Corp.; Broomfield (CO); On-site; USD 41,000 - 48,000; Full time

Job summary

Comtech Telecommunications Corp. in the Allerium segment seeks a Network Support II in Broomfield, CO. You will monitor, maintain, and troubleshoot mission-critical IP networks and related systems to support public safety operations.

Working 10-hour nights, Wed-Sun, you will provide first-line support, triage incidents, use Remedy/Helix, and collaborate with the NOC team under supervision.

Qualifications

• Superior customer service skills.
• Ability to multitask in a high-pressure environment.
• Intermediate knowledge of Windows Office Suite.
• Basic knowledge of Windows Server OS (2003, 2008).
• Basic knowledge of Unix (Solaris preferred).
• Experience with ticketing systems (Remedy/Helix).
• At least 1 year in a Help Desk/Network Admin role.

Responsibilities

• Monitor network elements and troubleshoot issues using network management software.
• Triage incidents and escalate to Tier2 NOC as needed.
• Monitor email for incidents and requests.
• Provide first-line technical support via helpdesk phone line.
• Notify customers on incident progress and status changes.
• Track ticket trends and alert management to recurring issues.
• Perform in-depth troubleshooting to resolve tickets.
• Share knowledge with Tier1 and other teams to improve processes.
• Work a 10-hour shift, 4 days a week (10 pm–6 am MST, Wed–Sun).

Skills

Customer service

Multitasking

Windows OS knowledge

Ticketing systems (Remedy/Helix)

Communication skills

Confidentiality

Education

Industry recognized certifications

Four-year degree

Tools

Remedy/Helix ticketing

HP Operations Manager

Network Node Manager

SolarWinds

Job description

Comtech Telecommunications Corp. in the Allerium segment seeks a Network Support II in Broomfield, CO. You will monitor, maintain, and troubleshoot mission-critical IP networks and related systems to support public safety operations.

Working 10-hour nights, Wed-Sun, you will provide first-line support, triage incidents, use Remedy/Helix, and collaborate with the NOC team under supervision.