NOC Team Lead - Tier II Repair (Second Shift, Hybrid)

New Horizons Communications; West Concord (MA); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K with company match

Location-flexible

Job summary

New Horizons Communications in Massachusetts is seeking a Team Lead – Network Operations Center for a second shift (12PM-9PM) with location flexibility. This key role will guide daily NOC operations and mentor technicians while ensuring high-quality service delivery.

You will coordinate incident response, manage tickets, and escalate complex issues. Strong leadership, communication, and decision-making under pressure are essential in our fast-paced environment.

Qualifications

• Demonstrated leadership in an NOC, Help Desk, Managed Services, or similar environment.
• Proven ability to motivate, mentor, and develop team members.
• Excellent organizational, communication, and interpersonal skills.

Responsibilities

• Lead day-to-day NOC operations and incident response.
• Mentor technicians, monitor workloads, and ensure SLA adherence.
• Coordinate with carriers and vendors for issue resolution.

Skills

Leadership

Mentoring

Decision-making

Communication

Organizational skills

Tools

Ticketing systems

Monitoring platforms

Data management tools

Job description

New Horizons Communications in Massachusetts is seeking a Team Lead – Network Operations Center for a second shift (12PM-9PM) with location flexibility. This key role will guide daily NOC operations and mentor technicians while ensuring high-quality service delivery.

You will coordinate incident response, manage tickets, and escalate complex issues. Strong leadership, communication, and decision-making under pressure are essential in our fast-paced environment.