NOC Technician – Fiber Network & Incident Response

Primary Services; Houston (TX); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Primary Services is seeking a Network Operations Center (NOC) Technician to support fiber-optic network infrastructure for a leading telecommunications organization. In this temp-to-hire role, you will monitor networks, troubleshoot issues, and coordinate incident response while partnering with experienced network and field teams.

You will handle service tickets, respond to alerts, and assist with dispatches, maintenance, and performance reporting.

Qualifikationen

• 2+ years of networking, technical support, or NOC experience.
• Familiarity with monitoring practices and NOC procedures.
• Experience handling support calls and service tickets.
• Proficiency in Microsoft Office.
• English communication skills.

Aufgaben

• Monitor network systems and alerts to identify service disruptions.
• Respond to customer calls and provide technical assistance.
• Investigate connectivity problems and coordinate resolution.
• Create and manage trouble tickets.
• Track outages and maintenance activities.
• Communicate incident details and status updates.
• Coordinate dispatches with field teams.
• Update monitoring platforms and maintain records.
• Prepare incident summaries and maintenance documentation.
• Identify improvements to monitoring and workflows.

Kenntnisse

Networking

Technical support

Network operations

Microsoft Office

English communication

Troubleshooting

Ausbildung

Networking certification

Tools

SolarWinds

SNMP

OTRS

Remedy

One Control

OSP

Jobbeschreibung

Primary Services is seeking a Network Operations Center (NOC) Technician to support fiber-optic network infrastructure for a leading telecommunications organization. In this temp-to-hire role, you will monitor networks, troubleshoot issues, and coordinate incident response while partnering with experienced network and field teams.

You will handle service tickets, respond to alerts, and assist with dispatches, maintenance, and performance reporting.