NOC Engineer (Tier 1) – 24/7 Network Ops & Career Growth

Indigo; Newcastle (CA); On-site; USD 34,000 - 50,000; Full time

Job summary

Indigo is seeking a Tier 1 NOC Engineer to join its Newcastle-based Network Operations Centre. You will monitor network alarms, manage incidents, and coordinate resources to meet SLAs in a 24x7 environment.

The role includes on-the-job training over a 2-year programme with mentoring, coaching, and biannual salary reviews, preparing you to build a career in network operations within a structured setting.

Qualifications

• Degree in Computer Science, Information Technology, Telecommunications, Engineering or related discipline, OR equivalent relevant industry experience.
• Strong communication and customer service skills, with the ability to build positive relationships and remain professional in time-sensitive situations.
• Strong attention to detail, with the ability to prioritise workloads, manage multiple tasks, and maintain accurate documentation.
• Logical and analytical problem-solving skills.
• Interest in networking, telecommunications, and technology, with a willingness to learn and develop technical skills.

Responsibilities

• Monitor and manage network, system, and site alarms, performing initial diagnosis, troubleshooting, and escalation as required.
• Handle customer contacts, incidents, service requests and access requests, taking ownership through to resolution and ensuring timely updates and follow-up actions.
• Coordinate internal teams, suppliers, service partners and field engineers to restore service, resolve issues and meet SLA commitments.
• Identify and escape service-impacting incidents and risks, ensuring stakeholders are kept informed through clear and timely communication throughout the ticket lifecycle.
• Maintain accurate records, documentation and knowledge articles, contributing to operational improvements and effective shift handovers across the 24x7 operation.
• Adhere to NOC procedures, operational standards, KPIs and Health & Safety requirements, undertaking additional duties as required.

Skills

Customer focus

Communication skills

Problem solving

Attention to detail

Team coordination

Education

Degree in CS/IT/Engineering or equivalent

Job description

Indigo is seeking a Tier 1 NOC Engineer to join its Newcastle-based Network Operations Centre. You will monitor network alarms, manage incidents, and coordinate resources to meet SLAs in a 24x7 environment.

The role includes on-the-job training over a 2-year programme with mentoring, coaching, and biannual salary reviews, preparing you to build a career in network operations within a structured setting.