Senior NOC Technician (Tier 2) - 24/7 Incident Expert

Imagineeer, LLC; Washington (District of Columbia); On-site; USD 65,000 - 75,000; Full time

Job summary

Imagineeer is seeking a NOC Tier 2 Technician to provide advanced technical support and troubleshooting for escalated network and system incidents within a 7x24 environment. You will act as a subject matter expert, resolving complex issues and mentoring Tier 1 staff.

Responsibilities include monitoring enterprise infrastructure, performing in-depth troubleshooting, root cause analysis, and coordinating incident response.

Qualifications

• Associate's degree in CS/IT/Network Eng or related field, or equivalent combination of education and experience.
• 3-5 years of hands-on experience in network operations or similar technical support role.
• Certifications such as CompTIA Network+ or Cisco CCNA or equivalent are desirable.
• Advanced knowledge of TCP/IP networking, routing protocols (BGP, OSPF, EIGRP), and switching technologies.
• Experience with network monitoring platforms (SolarWinds, Nagios, PRTG, Splunk) and enterprise equipment.

Responsibilities

• Monitor and manage enterprise network infrastructure, servers, and applications using advanced tools.
• Receive escalated incidents from Tier 1 and perform in-depth troubleshooting and root cause analysis.
• Diagnose and resolve complex network connectivity, performance, and configuration issues.
• Analyze network traffic, system logs, and performance metrics to identify and resolve issues.
• Execute configuration changes on routers, switches, firewalls, and load balancers.

Skills

NOC operations

TCP/IP networking

CCNA

Monitoring platforms

Windows & Linux

ITIL incident management

On-call support

Education

Associate's degree in CS/IT/Network Eng or related

Equivalent combination of education and experience

Tools

SolarWinds

Nagios

PRTG

Splunk

Job description

Imagineeer is seeking a NOC Tier 2 Technician to provide advanced technical support and troubleshooting for escalated network and system incidents within a 7x24 environment. You will act as a subject matter expert, resolving complex issues and mentoring Tier 1 staff.

Responsibilities include monitoring enterprise infrastructure, performing in-depth troubleshooting, root cause analysis, and coordinating incident response.