NOC Engineer II - 24/7 Network Support

Dobson Fiber; Oklahoma; On-site; USD 70,000 - 100,000; Full time

Job summary

Dobson Fiber is seeking a NOC Engineer Tier II to monitor and repair Dobson Fiber’s production network, ensuring service reliability for clients. You will work with carriers, vendors, and internal teams to troubleshoot impairments, perform fault analysis, and manage incidents within SLA timelines.

The role requires hands-on experience with IP, DWDM, CWDM, and Optical technologies, strong L1-L3 knowledge, and readiness for 24x7x365 shifts including weekends and holidays.

Qualifications

• 2-3 years’ experience working in NOC environment in the telecommunications industry.
• 1-2 years of dealing and communications with other Carrier NOCs to accomplish the team’s objectives.
• Cisco CCNA or equivalent certification (A Plus).
• Excellent oral and written communication skills, eager to provide outstanding customer service to internal and external clients.
• Demonstrable knowledge of IP protocols: BGP, OSPF, MPLS, Spanning Tree, and ISIS.
• Familiar with CWDM/DWDM theories and protocols, troubleshooting wavelengths.
• Proficient troubleshooting SONET (OC-3 to OC-192) and Layer 1-3 faults.
• Knowledge of platforms: Calix, Nokia, Ciena, Juniper, Adtran, Metaswitch etc.
• Ability to troubleshoot common network tools: ping, traceroute, telnet, SSH, SNMP.
• Experience performing circuit testing and reading OTDR information.

Responsibilities

• Work with LECs, IXCs, vendors, internal departments, and customers to troubleshoot impairments and outages.
• Utilize ServiceNow for documentation, escalations, and dispatches.
• Read and interpret CLR/DLRs and monitor network alarms.
• Perform fault analysis and remediation across IP, transport and optical technologies.
• Provide incident management for core network events and act as SPOC for high-risk outages.
• Interface with customers, engineers, vendors, and technicians to resolve trouble reports.
• Train other NOC staff on processes and technologies.
• Operate in a 24x7x365 NOC, including 2nd/3rd shifts and weekends.

Skills

NOC experience

Carrier coordination

Cisco CCNA

Communication skills

Routing protocols

CWDM/DWDM

Network platforms

Calix

Nokia

Ciena

Juniper

Adtran

Metaswitch

SONET

Layer 1-3 troubleshooting

Networking tools

Incident management

OTDR reading

Microsoft Office

Teamwork

CLR/DLRs

Tools

Calix

Nokia

Ciena

Juniper

Adtran

Metaswitch

Job description

Dobson Fiber is seeking a NOC Engineer Tier II to monitor and repair Dobson Fiber’s production network, ensuring service reliability for clients. You will work with carriers, vendors, and internal teams to troubleshoot impairments, perform fault analysis, and manage incidents within SLA timelines.

The role requires hands-on experience with IP, DWDM, CWDM, and Optical technologies, strong L1-L3 knowledge, and readiness for 24x7x365 shifts including weekends and holidays.