NOC Engineer II - Escalations & Network Optimization

Comcast Corporation; Northern (KY); Hybrid; USD 60,000 - 91,000; Full time

Job summary

Comcast Business is seeking an Engineer 2, NOC (ESA) to resolve advanced technical issues for managed services customers. The role supports Tier 1/2 teams and interfaces with off-net carriers to expedite resolutions.

You'll perform network adjustments, maintain customer configurations across platforms, create technical documentation and analyze service problems to identify root causes, with a focus on uptime and service quality.

Qualifications

• Excellent communication and CX skills.
• Troubleshooting and diagnostics ability.
• Customer service orientation.

Responsibilities

• Managing escalated tickets from Tier 1/2 and installation groups.
• Interfacing with off-net carriers to expedite resolution.
• Performing network adjustments as needed.
• Ensuring customer configurations are current across multiple platforms.
• Maintaining and creating technical documentation.
• Analyzing and resolving advanced service issues.

Skills

Communication

Customer Experience

Troubleshooting

Education

Bachelor's Degree

Job description

Comcast Business is seeking an Engineer 2, NOC (ESA) to resolve advanced technical issues for managed services customers. The role supports Tier 1/2 teams and interfaces with off-net carriers to expedite resolutions.

You'll perform network adjustments, maintain customer configurations across platforms, create technical documentation and analyze service problems to identify root causes, with a focus on uptime and service quality.