NOC Engineer II — Escalations & Carriers

Comcast; Illinois; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonus potential

Benefits

Job summary

Comcast is seeking a technical escalation specialist for its Comcast Business unit in Illinois. The role focuses on resolving advanced issues for managed services customers, serving as a Tier 3 escalation, interfacing with carriers, and ensuring accurate customer configurations across platforms.

You will maintain documentation, support Tier 1/2 teams, and contribute to continuous operational improvements while adhering to schedules including nights and weekends.

Qualifications

• Experience handling escalated tickets from Tier 1/2 and installation groups.
• Strong communication with carriers and cross-functional teams.
• Ability to perform network adjustments and maintain configurations.
• Maintain technical documentation and drive process improvements.

Responsibilities

• Managing escalated tickets from Tier 1/2 and installation groups as a point of escalation for managed services customers.
• Interfacing with off-net carriers to expedite resolution of escalated issues and communicate effectively.
• Performing network adjustments and ensuring customer configurations are current across platforms.
• Maintaining and creating technical documentation to streamline procedures.
• Collaborating with cross-functional teams to enhance service delivery and monitor network performance.

Skills

Customer Experience

Troubleshooting

Communication

Education

Bachelor's Degree

Job description

Comcast is seeking a technical escalation specialist for its Comcast Business unit in Illinois. The role focuses on resolving advanced issues for managed services customers, serving as a Tier 3 escalation, interfacing with carriers, and ensuring accurate customer configurations across platforms.

You will maintain documentation, support Tier 1/2 teams, and contribute to continuous operational improvements while adhering to schedules including nights and weekends.