NOC Engineer II — Escalations & Network Performance

Comcast Advertising; Northern (KY); Hybrid; USD 40,000 - 59,000; Full time

Job summary

Comcast Business is seeking an Engineer 2 for NOC (ESA) to resolve advanced technical issues for managed services customers. This role serves as an escalation point, coordinating with carriers and cross‑functional teams to keep networks running smoothly.

Responsibilities include handling escalated tickets, performing network adjustments, maintaining configurations, and creating process documentation. Shifts include nights/weekends, with a focus on service reliability and customer experience.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2–5 years of relevant work experience.
• Excellent communication and troubleshooting skills.

Responsibilities

• Resolve escalated technical issues for managed services customers.
• Interface with carriers and internal teams to ensure timely resolutions.
• Perform network adjustments and maintain up‑to‑date customer configurations.

Skills

Communication

Customer Experience (CX)

Troubleshooting

Education

Bachelor's Degree

Job description

Comcast Business is seeking an Engineer 2 for NOC (ESA) to resolve advanced technical issues for managed services customers. This role serves as an escalation point, coordinating with carriers and cross‑functional teams to keep networks running smoothly.

Responsibilities include handling escalated tickets, performing network adjustments, maintaining configurations, and creating process documentation. Shifts include nights/weekends, with a focus on service reliability and customer experience.