Onsite NOC Tech, Managed Services (Naperville)

Comcast Corporation; Naperville (IL); On-site; USD 43,000 - 52,000; Full time

Job summary

Comcast Naperville is seeking a Tech 1 NOC for ESA - Managed Services to handle inbound repair requests and troubleshoot managed services like Wi‑Fi, routers and broadband. This on-site role requires collaboration with field teams and carriers to ensure timely resolutions and high customer satisfaction.

You will document issues, escalate when needed, and maintain professional communication with clients while meeting performance standards.

Qualifications

• Inbound repair requests via phone, portal, email, and network monitoring tools.
• Technical troubleshooting for Comcast Business Managed Services: Wi‑Fi, router, broadband.
• Verifies network outages and escalates to fix agents for timely resolution.
• Excellent communication and professional customer interactions.

Responsibilities

• Address inbound customer repair requests through multiple channels.
• Troubleshoot to identify resolutions for managed services such as Wi‑Fi, router, and broadband.
• Create and submit trouble tickets, escalate when needed; manage ticket queues.
• Collaborate with carriers, field techs and internal teams to repair issues.
• Document issues and resolutions for accountability in the system.

Skills

Adaptability

Communication

Customer-Focused

Professional Etiquette

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

Associate's Degree

Tools

Trouble Ticketing System

Customer Portal

Network Monitoring Tools

Job description

Comcast Naperville is seeking a Tech 1 NOC for ESA - Managed Services to handle inbound repair requests and troubleshoot managed services like Wi‑Fi, routers and broadband. This on-site role requires collaboration with field teams and carriers to ensure timely resolutions and high customer satisfaction.

You will document issues, escalate when needed, and maintain professional communication with clients while meeting performance standards.